Frequently Asked Questions

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Does Metrolink operate the Metro Red, Blue, Green and Gold Lines?

Can Metrolink add one more car to the train on which I commute?

Does Metrolink have a Contingency Plan in case of a delay?

How do I find out about delays?

Does Metrolink have a Lost and Found for items left on the train?

Are there services for persons with disabilities?

What is Special Assistance Request Program?

What’s the difference between Metrolink and Amtrak?

Where are Metrolink and Amtrak Station Stops?

Are bicycles permitted on trains?

Do you allow surfboards on trains?

Do Metrolink trains have Wi-Fi on board?
 



 

General Information

 

Does Metrolink operate the Metro Red, Blue, Green and Gold Lines?

Metrolink is often times mistaken for Metro, the Los Angeles Metropolitan Transportation Authority. Metrolink is a separate agency that operates service on seven regional lines: Ventura County, Antelope Valley, San Bernardino, Riverside, Orange County, Inland Empire-Orange County and 91 Line. Metro operates buses, subway (Red and Purple Lines), and light rail (Blue Line to Long Beach, Green and Gold Lines). For more information on Metro, please visit www.metro.net.


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Can Metrolink add one more car to the train on which I commute?

Some riders may have the perception that the train(s) they ride on have an exclusive set of equipment. However, each train set operates as several different trains throughout the day and some trains even operate on more than one line. This maximizes the fleet and helps keep operational costs down. Although a train set may have vacant seats on one leg of a trip, that does not mean the set has too many cars for the other trips. The trip with the highest ridership number each day dictates the number of cars on the train set.

Metrolink is in its 20th year of commuter rail service in Southern California. We typically experience six to eight percent monthly increase in ridership. We take daily passenger counts to allocate adequate seating for all trips. In the Fall of 2010, Metrolink debuted our new Crash Energy Management cars.


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Does Metrolink have a Contingency Plan in case of a delay?

Metrolink acknowledges our responsibility to get passengers to their destination station if there is a significant delay. We do provide back-up services in case of these delays. Other trains are used and/or buses are deployed for our passengers. However, since Metrolink does not have its own bus fleet, we contact local bus companies to assist us. We will continue to provide alternate transportation in these instances.


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How do I find out about delays?

Metrolink train status updates are currently available via Twitter from 4:00 a.m. to 11:30 p.m., Monday through Friday and 6:00 a.m to 11:00 p.m., on weekends. Metrolink updates include trains status changes that affect the published schedules by 10 minutes or more.

For Metrolink general and all train information, follow @Metrolink

For Metrolink's Antelope Valley Line, follow @MetrolinkAV

For Metrolink's Inland Empire-Orange County Line, follow @MetrolinkIEOC

For Metrolink's Orange County Line, follow @MetrolinkOC

For Metrolink's Riverside Line, follow @MetrolinkRIV

For Metrolink's San Bernardino Line, follow @MetrolinkSB

For Metrolink's Ventura County Line, follow @MetrolinkVC

For Metrolink's 91 Line, follow @Metrolink91

For more information and FAQs regarding Metrolink updates via Twitter visit the Metrolink Twitter Information page.

Currently, our Customer Information Line (800) 371-5465 (LINK) has recorded train delay messages and updates in English and Spanish.


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Does Metrolink have a Lost and Found for items left on the train?

Metrolink is not responsible for lost or stolen personal belongings on the trains or on the platforms. However, if an item is turned in to us, it is secured at the Metrolink Information Booth in L.A. Union Station.

If an item found on a train with a destination other than Los Angeles, found items are secured in lock boxes at end point stations and transported weekly to the Union Station Lost and Found where they are logged in.

To inquire about a lost item, call Metrolink Customer Service at (800) 371-LINK (5465), Monday - Friday 6:00 a.m. to 10:00 p.m. and Saturday - Sunday 6:30 a.m. to 8:00 p.m. To pick up a Lost and Found item, go to our Information Window at Union Station. The Lost and Found is open from 8:00 a.m. to 11:00 a.m. and from 12:00 p.m. to 2:00 p.m. Monday through Friday. Outside of these hours, call our 800 number to request an appointment to pick up. A photo ID is required. Unclaimed items are donated to charity after 30 days.


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Are there services for persons with disabilities?

Metrolink trains and facilities are fully accessible to persons with disabilities. Each train car is equipped with an accessible restroom and water fountain. Personal Care Attendants are fare-exempt when riding with the person who needs their assistance. Service animals are welcome. Click here for more information on riding Metrolink with a service animal.

With proof of eligibility, riders with a disability are entitled to reduced fares. For more information, telephone (800) 371-LINK (5465), for hearing or speech impaired, (800) 698-4TDD (4833).


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What is Special Assistance Request Program?

The Special Assistance Request Program is provided by the Passengers Services Department and offers commuters instruction about how to ride the train and make connections, to use the Automated Ticket Vending Machines and ticket validators. To learn more about this program or to request assistance, please call (800) 371-5465 (LINK) or (800) 698-4TDD (4833) for people with speech or hearing disabilities.


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What’s the difference between Metrolink and Amtrak?

Metrolink is the rail system that operates commuter trains in the six southern California counties of San Bernardino, Riverside, Ventura, Orange, Los Angeles and North San Diego to Oceanside. Amtrak is the National Passenger Railroad that operates passenger trains across the United States.

In September 2002, Metrolink and Amtrak introduced Rail 2 Rail® Program. As part of Rail 2 Rail®, Metrolink monthly pass holders may travel on most Amtrak Pacific Surfliner train or buses within the trip limits of their pass, at no additional charge. Travel does NOT include Coast Starlight trains. Click here for additional information on Rail 2 Rail®.


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Where are Metrolink and Amtrak Station Stops?

Metrolink and Amtrak trains stop at various destinations along the Orange County and Ventura County Lines. For more information about shared stations and train times, click on the following links:

Rail 2 Rail® Map

Schedules


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Are bicycles permitted on trains?

Bicycles are allowed on a space available basis. There is room for three bicycles in all train cars and they must be secured in the Velcro straps, which are located on the first level at the end opposite the restroom. In addition, Metrolink new Bike Cars are used to accomodate more bikes on select trains. The Special Bike Cars are designed to hold 18 bikes on the lower level.

At the conductor’s discretion, if space is not available, the conductor may require a bicyclist to relocate the bike to a different car or wait for a later train. Please remember that Metrolink is a first come, first-served system. Conductors may request, but cannot force already seated passengers to relocate to other vacant seats.

Bikes must be clean and free of projections that could cause damage to other riders or the train.

Gas-powered and 3-wheeled bikes are not allowed.


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Do you allow surfboards on trains?

Surfboards are not allowed on Metrolink trains. Boogie boards, skim boards, body boards and other types of water boards are permitted as long as they do not block aisles, seats or emergency exit windows. Any personal belongings that are blocking aisles, seats or emergency exit windows will need to be placed on the passenger’s lap, under the seat or removed from the train.


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Do Metrolink trains have Wi-Fi on board?

Not at this time.


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