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Refunds


Metrolink offers refunds for Monthly and 7-Day passes under certain conditions.

One-Way tickets, Round-Trip tickets, and Weekend Day passes are non-refundable. Exceptions are considered on a case-by-case basis (see "Conditions" below).

Lost or damaged fare media is non-refundable.

Note: Compensation for service disruptions are issued for qualifying delays under the Quality Service Pledge.


Conditions for Refund Request Consideration

Monthly Pass Refund Regulations:

The refund "request date" is the postmarked date on the envelope containing the post-mailed request or the “Sent” date associated with mobile ticket/pass requests submitted via email.

7-Day Pass refund regulations:


Refund Request Procedure

If you purchased a mobile ticket or pass:

  1. Submit a request through the Metrolink Refund Request Form.

    Click here: Refund Request Form

If you purchased a paper ticket or pass:

  1. Submit a request through the Metrolink Refund Request Form.
    Click here: Refund Request Form
  2. Send the applicable "Required Information" below, via U.S. mail, to Metrolink Ticket Refund Request, P.O. Box 531776 Los Angeles, CA 90053-1776 within five business days (postmarked) of completing the Metrolink Refund Request Form—we do not consider requests if the ticket/pass is sent more than five days after submitting the form.

    Required Information:
    • All original Metrolink ticket(s) along with a copy of the refund request verification email (automated email that you receive after completing the Request Form).
    • If the wrong monthly pass was purchased, submit the original incorrect monthly pass along with a copy of the correct pass for a full refund. If a copy of correct pass is not submitted the refund will be prorated, from the first of the month through the postmark date, using the round-trip ticket fare for the station pairs printed on the pass.
    • Any other documents that support the request, such as a copy of bank statement, if overcharged.
    • If ticket(s) were purchased with a credit/debit card, include the following:
      1. Transaction receipt
      2. Credit/debit card card number (complete number)
      3. Credit/debit card expiration date

Note: Refunds may take 4-6 weeks for processing. For additional information regarding refunds, please call 800-371-LINK (5465).

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