Ticket Options


Although Metrolink has a no refund policy, we consider refund requests on a case-by-case basis and may offer reimbursement under extraordinary circumstances. Refund requests may be submitted by mail to Metrolink’s administrative offices.

One-way tickets and round-trip tickets are non-refundable. 7-day passes are non-refundable after the third day. Monthly passes are non-refundable after the 15th of the month.

To request a refund for a Metrolink ticket, please send the following applicable items via U.S. mail to Metrolink Ticket Refund Request, P.O. Box 531776 Los Angeles, CA 90053-1776 or hand deliver to one of our Los Angeles Union Station ticket windows Monday through Friday between 6:30 am and 6:30 pm:

Please keep a copy of the request and ticket(s) for your records. Refunds may take 4-6 weeks for processing. For additional information regarding refunds, please call 800-371-LINK (5465).