Ticket Options


Although Metrolink has a no refund policy, we consider refund requests on a case-by-case basis and may make exceptions under certain circumstances. One-Way and Round-Trip tickets are non-refundable. 7-Day passes are non-refundable three days after purchase. Monthly passes are non-refundable after the 15th of the month. We do not replace lost and damaged fare media.

To request a refund for a Metrolink ticket, please send the applicable "required information" below, via U.S. mail, to Metrolink Ticket Refund Request, P.O. Box 531776 Los Angeles, CA 90053-1776. The items can also be hand delivered to a Metrolink representative at one of our Los Angeles Union Station ticket windows, which are open Monday through Friday between 6:30 a.m. and 6:30 p.m.

Required Information:

Please keep a copy of the request and ticket(s) for your records. Refunds may take 4-6 weeks for processing. For additional information regarding refunds, please call 800-371-LINK (5465).