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Health & Safety

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Metrolink has taken APTA Health and Safety Commitments (HSC) Program pledge to take all necessary steps to ensure riders and Metrolink employees are safe on our system. The HSC Program seeks to show riders exactly what transit agencies are doing to help keep transit as safe as possible and slow the spread of COVID-19  Metrolink is asking riders to do their part by wearing face coverings, practicing social distancing when possible, following best health practices and avoiding transit when not feeling well. To learn more about APTA’s Health and Safety Commitments Program visit www.apta.com/commitments.

At Metrolink safety is our foundational value. As the world continues to change around us, the work we must do to protect your safety evolves and expands. Here is how we protect our riders – from added cleaning staff to enhanced cleaning tech — and how you can contribute – from giving fellow riders space to wearing face masks.

Health Safety

Enhanced Cleaning

We enhanced cleaning and other safety procedures on our trains and at the locations where our employees work.

  • We installed new, state-of-the-art antimicrobial air filters on all our train cars to ensure the air passengers breathe throughout their journey is safe and clean. They improve the air flow aboard our trains and destroy 99.9% of impurities including bacteria and viruses.
  • Adapt your commute time to off-peak periods when trains might be less busy if you can. You can check out our How Full Is My Train? tool to see recent ridership of the train you plan to take and be assured there will be plenty of space for physical distancing.
  • We updated our nightly deep train cleaning routine to include disinfecting high touchpoint surfaces such as doors, restrooms, headrests, armrests, handrails, tables and trash areas.
  • We added more staff that performs touch-point cleaning on our passenger cars more frequently throughout the day.
  • We use electrostatic sprayers that apply nontoxic disinfectant on all areas of our passenger cars every day.
  • We doubled the number of hand sanitizer stations available to two in every car on every train.
  • And every day we disinfect the locations where our essential employees work – including crew bases, dispatch centers and the downtown office.

Ride Smart, Ride Safe

When riding our trains, please follow guidelines to reduce the possibility of infection transmission, flatten the curve, and protect the most at-risk members of our communities. For example:

  • Adapt your commute time to off-peak periods when trains might be less busy if you can. You can check out our How Full Is My Train? tool to see recent ridership of the train you plan to take and be assured there will be plenty of space for physical distancing.
  • As safety is a shared responsibility and in keeping with state law, riders are required to wear a face mask or covering at stations and onboard trains. We are all in this together so if you forget to bring one, the conductor will provide one for you.
  • Please stay at least six feet apart from others whenever possible.
  • We know you’re happy to see your friends, but instead of shaking hands, find ways to say hello that you can do six feet from one another.
  • Avoid grabbing handrails unless it is for your stability and safety.
  • Give your fellow riders plenty of space to enter and exit the train.
  • Use our onboard hand sanitizer, and wash your hands as soon as you reach your destination.
  • For contactless ticketing, download the Metrolink mobile app to buy, store and show your ticket.

FAQ - Cleaning

Metrolink implemented enhanced cleaning protocols at the beginning of the COVID-19 outbreak to help protect against the spread of the virus. Enhanced cleaning protocols include:

  • Nightly deep cleaning of trains including touch-point cleaning and wiping with EPA-approved disinfectant. The majority of our trains are deep cleaned twice a day;
  • Daily cleaning and disinfection of trains using an electrostatic sprayer that fogs the entire car – including hard-to-reach areas – with hospital-grade disinfectant;
  • Throughout the day, the new Metrolink Clean Care Crew performs touch-point cleaning and disinfection of regularly-touched surfaces – including doors, handrails, head rests, arm rests, tables, restrooms and trash areas;
  • Air filters are changed monthly; and
  • Every six months, passenger cars are taken out of service for additional cleaning and maintenance.

Metrolink is using hospital grade cleaning products that are EPA approved against the spread of COVID-19. These disinfectants are not harmful to humans or animals and follow the latest in industry and healthcare standards. Products include Spirit II cleaner, Lysol, Bleach and Lime Away, Puretabs disinfectant for use with the Protexus electrostatic sprayer with active ingredient Sodium dichloro-s-triazinetrione.

Prior to COVID-19, Metrolink had sanitizer stations on every train – but not every car. In our recent COVID-19 Customer Survey, riders identified hand sanitizers on all train cars as their top desired onboard amenity. Now, hand sanitizing stations are available near each door of every train car, so passengers can use them when entering and exiting at either end of its train cars.

Hand sanitizing stations are available near each door of every train car, so passengers can use them when entering and exiting at either end of its train cars.

No. However, health officials recommend people use hand sanitizer when they are unable to wash our hands with soap and water. So Metrolink made hand sanitizer readily available for those who want to use it and do not have their own.

The hand sanitizers are refilled by our Clean Care Crew as they disinfect and clean trains throughout the day. If you see an empty hand sanitizer, please note the car number and inform the conductor or call or text 800-371-5465 (LINK).

Metrolink implemented enhanced cleaning protocols at the beginning of the COVID-19 outbreak to help protect against the spread of the virus. Enhanced cleaning protocols include:

  • Nightly deep cleaning of trains includes touch-point cleaning and wiping using EPA-approved disinfectant.
  • Daily use of an electrostatic sprayer that fogs the entire car – including hard-to-reach areas – with hospital-grade disinfectant.

Throughout the day, the new Metrolink Clean Care Crew performs touch-point cleaning and disinfection of regularly-touched surfaces – including doors, handrails, head rests, arm rests, tables, restrooms and trash areas

FAQ - Physical Distancing

Yes, masks are required of passengers on board trains. Metrolink first required masks to be worn by passengers in April 2020. On August 20, 2021, the Transportation Security Administration (TSA) also announced the face mask requirement for individuals using all transportation networks throughout the United States, including at airports, onboard commercial aircraft, on over-the-road buses, and on commuter bus and rail systems through January 18, 2022. You can read the announcement here.

Metrolink expects riders to bring their own mask when riding the train, however, if you do not have a mask or face covering the Metrolink conductor will provide one to you. Travelers under the age of two years old and those with certain disabilities are exempted from the face mask requirement. Metrolink conductors and other staff working on our trains wear masks for the safety of our riders and their own.

Wearing a face mask helps keep us all safe. A study by the World Health Organization found that wearing a mask reduces your chance of catching COVID-19 by 82%. Additionally, on August 20, 2021, the Transportation Security Administration (TSA) announced a face mask requirement for individuals using all transportation networks throughout the United States, including all rail systems through January 18, 2022. You can read the announcement here.

Metrolink first required masks to be worn by passengers in April 2020.

Metrolink requires all riders to wear a face mask for their safety and the safety of others. If you do not have a face mask or forgot to bring it, the Metrolink conductor will provide one to you.

Metrolink conductors have been instructed to require that the passenger exit the train when it is safe to do so and immediately isolate the car by relocating nearby passengers. As soon as the passenger has disembarked the train, the Metrolink Clean Care Crew will thoroughly disinfect the affected car at the destination end point.

In support of our local businesses and economy, Metrolink has sourced paper and cloth masks and hand sanitizer from local suppliers in the Metrolink service area. 

Yes. On August 20, 2021, the Transportation Security Administration (TSA) announced the face mask requirement for individuals using all transportation networks throughout the United States, including at airports, onboard commercial aircraft, on over-the-road buses, and on commuter bus and rail systems through January 18, 2022. You can read the announcement here.

In support of that mandate, Metrolink requires everyone to properly wear face coverings on board all trains and at stations.
Physical distancing is critical to helping prevent the spread of COVID-19. So, Metrolink constantly monitors boardings with the goal of keeping ridership at levels where physical distancing is possible. On July 2, 2020 Metrolink launched “How Full Is My Train?” — an online tool that allows riders to check recent ridership levels of a train they plan to ride. The tool is available at metrolinktrains.com/howfull.
We also have placed physical distancing markers on our station platforms, and signs on our trains reminding our riders to maintain physical distance from others of at least six feet, and to wear a mask as required.

The current reduced schedule will continue for the time being. However, we are closely monitoring ridership so that we can expand our service to ensure appropriate physical distancing opportunities.