May 19, 2020 Update
As the stay-at-home guidelines throughout our service area begin to move into the next phase, we know more of you will need to go more places very soon. As many of you told us in our recent survey, safety is a top priority for you as it is for us as well. We all need to stay safe not just for ourselves, but for our loved ones and our communities. At Metrolink, safety is our guiding principle and I want you to know how we’ve stepped up our cleaning efforts on our trains and at our facilities.
We are proud to share with you the many new ways we are cleaning and disinfecting our trains. Every night we deep clean and disinfect our trains. But you expect more, so we are doing more. Now we also use an electrostatic sprayer to apply hospital-grade disinfectant on all areas of our passenger cars – including hard-to-reach places – every day. And our new Clean Care Crew members thoroughly wipe and disinfect frequently touched surfaces aboard our trains – using EPA-approved products – throughout the day. These enhanced cleaning procedures are now a regular part of our operations to help keep you and our employees safe.
Train conductors and all Metrolink staff who directly interact with our customers are required to wear masks and gloves. It's an important part of Metrolink's commitment to keep our employees and riders healthy and safe. As safety is a shared responsibility, riders are expected to wear a face covering at stations and on board trains. We are all in this together so if you forget to bring one, the conductor will provide one for you.
Remember: Stay 6 feet apart. Wash your hands. And if you are feeling sick, stay home. Please be patient and courteous to your fellow riders as they enter and exit the trains. These simple steps will keep us all safe.
We have missed you and look forward to welcoming you back on our trains. Your trust means everything to us.
May 7, 2020 Update
All of us here at Metrolink hope you, your friends and loved ones are staying healthy and safe during this time. As we all know a lot has changed since March. The way we live, the way we work, the way we engage with one another.
One thing that hasn’t changed is Metrolink’s enduring commitment to keeping you safe while you ride our trains. Your safety remains our top priority even as we are reimagining how Metrolink can better serve you, your friends and loved ones.
We recently issued an online survey of our customers, and more than 11,000 of you responded. Not surprisingly, many of you expressed your desire for enhanced cleaning on our trains and ways to maintain social distancing while onboard.
We were especially heartened to learn that seven out of ten riders who are still taking Metrolink while stay-at-home orders are in place are doing so because they are in essential jobs that serve our fellow citizens in the fight against COVID-19. We were also happy to hear that 81% of you are likely to return – in phases – to riding the train when the stay-at-home orders are lifted.
In the spirit of transparency, we are sharing the findings from the survey with you here. Your feedback is valuable as we reimagine Metrolink and make sure our service meets your transportation needs. We look forward to welcoming you back soon to a better, smarter, essential Metrolink.
April 23, 2020 Update
Yet, when we have the chance to look toward the horizon and the day we can safely gather together, we do so with hope that we’ll see you on board Metrolink trains again.
But, we don’t take that for granted. The world has changed around us. Metrolink wants to hear from you how we can best serve you when the stay-at-home orders are lifted. We want to hear from you whether you are currently riding Metrolink as an essential worker or staying safer at home. So, please take this opportunity to share your thoughts and take a short survey. The link is below. It takes about 6 minutes.
As a thank you, all surveys submitted by 5:00 p.m. Pacific Time on Tuesday, April 28 will be entered into a drawing for one of ten $100 gift cards from Amazon or Target.
April 8, 2020 Update
Today’s update is about something a little different: our Metrolink community.
We are struck by the sense of community that’s built on our trains. Those of us who ride regularly form friendships, expand our network, laugh and connect with one another. We miss that – we miss all of you. So today we created social spaces online to bring our community together. I’d like to invite you to join your fellow riders and us in our new Facebook Groups. Click here to select your favorite line.
Metrolink Facebook groups are a space for you to reconnect with all the people you miss seeing on your line, and hopefully form some new connections as well. We want our groups to be a place where you can find interesting conversation, warmth and laughter – much like our trains.
Join us to stay in touch and reconnect on Facebook.
March 24, 2020 Update
Many essential service employees – including nurses, doctors, first responders and even our own employees – rely on Metrolink to get to work. And we are grateful for their commitment to keeping our community safe and functioning.
As of Friday, March 20 our ridership is down around 80% systemwide, which means we can safely reduce service while facilitating social distancing on our trains. Effective Thursday, March 26 we will begin operating with a temporary service reduction until further notice. You can see the schedule here.
Metrolink developed this temporary schedule to ensure essential service during peak times, and maintain as many connections as possible. We also want to ensure riders and conductors have the space necessary to maintain appropriate social distancing.
Please know, we were very careful in making this decision. We take seriously both our role as a lifeline transportation service for our community and the need to keep our riders and employees safe during this global pandemic. We will continue to do all we can to maintain the cleanliness and social distancing that’s required to minimize the spread of this virus while still providing a vital service. That includes more hand sanitizers on our trains, the addition of more porters who board our trains to provide touchpoint cleaning throughout the day, in addition to the enhanced and more frequent cleaning we initiated a couple of weeks ago.
While we really don’t know what will be next as we navigate these uncharted waters together, know that we are committed to your safety, and to timely communication. To help ensure you have the latest information, we will continue to maintain this landing page with our latest updates and schedules, plus links to schedule changes at other regional transportation providers. Texting "ML19" to "333777" will send you a link to the page so you can have easy access to it wherever you go.
Thank you for riding Metrolink.
March 18, 2020 Update
As we have shared previously, your safety, and the safety of our employees and contractors, is Metrolink’s top priority. Our team has been closely monitoring the rapidly-evolving developments regarding COVID-19, and are committed to following the guidance of federal, state and local health and government officials.
Cleaning Protocols: We have taken immediate action to protect against the spread of this disease including ramping up cleaning practices on our trains. Click here for more info.
Schedule Info: We continue to operate our full service and plan to continue to do so until it makes sense for us to reduce the service. Click here to view our schedules.
Ridership Info: We are monitoring our ridership and the data tells us that many of you are following the guidelines set by health and government officials – our ridership is down around 64% as of Tuesday.
March Monthly Pass Credit/Refund Policy: We are also relaxing our Monthly Pass cancellation policy. If you did not at all use your monthly pass in March, we will issue a full refund. If you did use your pass for part of the month, we will provide you with a prorated credit for future use on our system that will be valid through December 31, 2020. If you would like a credit or a refund, click here.
L.A. Union Station Update: For those of you who use L.A. Union Station, Metro has announced that it will undergo a partial closure throughout the current COVID-19 event. The station will remain operational for Metrolink passengers with a valid ticket, and there will be a designated area for access to Metrolink ticketing, but we encourage you to purchase tickets through the Metrolink Mobile App.
We will let you know of any changes in our service on this webpage, via email and social media, on our trains and at our stations.
March 4, 2020 Update
Safety is a foundational value at Metrolink. The Metrolink team has been actively monitoring developments regarding COVID-19 – commonly referred to as the coronavirus. We would like to let you know about the extra steps we are taking to protect against the spread of this virus.
- Metrolink has increased the number of cleaning staff so passenger cars are cleaned more frequently throughout the day.
- We are cleaning and wiping down surfaces such as doors, restrooms, head and armrests, handrails, tables and trash areas using disinfecting products.
- We are ensuring that the hand sanitizers onboard trains are filled more often.
There are also steps you can take to protect yourself from illness. Based upon advice from the Centers for Disease Control (CDC):
- Wash your hands frequently with soap and water for at least 20 seconds.
- Do not touch your face.
- Clean and disinfect items and surfaces that you touch frequently.
- Cover your coughs and sneezes with tissues – then throw away the tissues and wash your hands. If no tissues are available, cough or sneeze into your elbow – not your hands.
- Practice simple social distancing techniques – use verbal salutations instead of handshakes.
The LA County Public Health Department, CDC and WHO have provided some good resources for you.
Please know we will continue to do what we can to protect you and we appreciate your partnership in doing what you can to keep safe and healthy.
Thank you for riding Metrolink.
The Metrolink Team