08:02 AM

Metrolink Certified as a “Most Loved Workplace”


LOS ANGELES  Metrolink has been certified as a Most Loved Workplace®, backed by Best Practice Institute (BPI) research and analysis. Most Loved Workplace® validation provides the most comprehensive look at workplace sentiment for organizations today.

“To be acknowledged as a Most Loved Workplace® is a reflection of our agency’s commitment to our employees, company culture and core values,” Metrolink CEO Darren Kettle said. “It’s significant that Metrolink staff feel valued for their contributions and happy at work, as that sentiment also extends to our customer experience.”

Metrolink, Southern California's regional passenger rail provider, has been certified as a

Most Loved Workplace® because of its appreciation for the quality of life of its employees, customers and the communities it serves. Metrolink staff take pride in the positive impact they make on the lives of riders and fellow staff members every day.

“For our staff, to be given this designation is an honor and a tribute to the work we all do on a day-to-day basis,” said Ilyssa DeCasperis, Metrolink’s chief people officer. “This badge is testament to our staff.”

Most Loved Workplaces® certifies companies where employees are the happiest and most satisfied at work. Metrolink became certified as a Most Loved Workplace based on its scores on the Love of Workplace Index™, which surveyed employees on various elements around employee satisfaction and sentiment, including the level of respect, collaboration, support, and sense of belonging they feel inside the company. 

"I started Most Loved Workplaces out of inspiration from my community of people who consciously place love for their employees at the center of their business model," said Louis Carter, the founder and CEO of BPI and a social/organizational psychologist, thought leader, entrepreneur, and author. Carter's book, "In Great Company: How to Spark Peak Performance by Creating an Emotionally Connected Workplace," identifies the specific areas needed to become a highly respected, reputable organization where people love to work with each other – a Most Loved Workplace.

In its original research that created MLW criteria, Backed by BPI, Most Loved Workplaces surveyed more than 175 companies and more than 3,000 executives across the United States, the Middle East/Northern Africa, and Southeast Asia. They found that productivity rises as employee sentiment increases, with 94 percent of responders saying they did three to four times more work for a company they loved and 95 percent saying they stayed at companies they loved three to four times longer. Most Loved Workplaces certification is the most valid method to determine employee experience and recognize a great workplace


About Metrolink (metrolinktrains.com)

Metrolink is Southern California's regional passenger rail service providing reliable, safe, affordable and environmentally sustainable transportation that connects people, communities and businesses to greater opportunity. The Agency’s 538 miles of track and 62 stations across Los Angeles, Orange, Riverside, San Bernardino and Ventura counties serve as an essential link in the region’s mobility network, enabling people to connect to their jobs and explore all that the region has to offer. Prior to the pandemic, Metrolink had nearly 12 million annual boardings from people who choose to ride the train to avoid gridlock, removing an estimated 9.3 million vehicles from the roads and reducing greenhouse gas emissions by 130,000 metric tons each year with its fleet of Tier 4 locomotives