12:23 PM

Metrolink Holds Annual Customer Appreciation Day


Los Angeles - Today, Metrolink thanked riders for 30 years of loyalty with a fun 90s-era themed Valentine’s Day lovefest. The 4th Annual Customer Appreciation Day event began Metrolink’s year-long celebration of 30 years of service in southern California. 

The day began with the Metrolink team, including Metrolink Board members Daniel Chavez and John Dutrey, along with CEO Darren Kettle, thanking customers for Choo, Choo, Choose-ing to take the train. They expressed the agency’s gratitude for their dedicated ridership over the past 30 years.

“Customer Appreciation Day is our way to show gratitude to everyone who rides our trains,” said Metrolink CEO Darren Kettle. “The past two years have been challenging for people and we are thankful for those who kept riding Metrolink to work or the many attractions here in region. We look forward to welcoming more and more riders back in the weeks and months ahead.”

A giant Valentine’s Day photo board was available at select stations on each of Metrolink’s seven service lines. It offered riders a rail-y, rail-y lovely Valentine photo opportunity sharable with loved ones or on social media. On board trains, conductors shared their affection for riders with special announcements as many of the riders have taken the same train for years. 

Station guests, new and old, were welcomed with candy, Valentine’s and heart felt expressions over the station public address system.

Metrolink SoCal Explorer members earned triple points for any tickets or passes redeemed through their SoCal Explorer accounts today, while new members could register and earn triple points toward another trip. Metrolink SoCal Explorer rewards participants earn points for every trip they take on Metrolink. Points that can be used for Metrolink merchandise, future travel and partner discounts.

As an essential part of the southern California landscape for 30 years, Metrolink moves people throughout the six-county area to work and school, to important meetings and appointments, and to fun destinations like the beach, local landmarks and amusements. Metrolink will mark its 30-year anniversary on Oct. 26.

Metrolink’s everyday discounted fares ensure access to affordable transit for everyone including students, children, the disabled, seniors and active military. More information can be found at metrolinktrains.com.

For B-roll video click here.  

For images click here.


About Metrolink (metrolinktrains.com)

Metrolink is southern California's regional passenger rail service providing reliable, safe, affordable and environmentally sustainable transportation that connects people, communities and businesses to greater opportunity. The Agency’s 538 miles of track and 62 stations across Los Angeles, Orange, Riverside, San Bernardino and Ventura counties serve as an essential link in the region’s mobility network, enabling people to connect to their jobs and explore all that the region has to offer. Prior to the pandemic, Metrolink had nearly 12 million annual boardings from people who choose to ride the train to avoid gridlock, removing an estimated 9.3 million vehicles from the roads and reducing greenhouse gas emissions by 130,000 metric tons each year with its fleet of Tier 4 locomotives.