Metrolink Completes Installation of New Ticket Machines to Improve Customer Experience
Tuesday July 21, 2020
Los Angeles – Today,Metrolink announces the installation of 133 new ticket machines at its stations across Southern California. The new machines improve the customer experience through improved reliability, a focus on accessibility, and smarter, more customer-friendly features, such as touchscreens.
The machines comply with the Americans with Disabilities Act (ADA), featuring voice enabled technology, a headphone jack and braille keypads. A video explaining ADA features is below.
“The introduction of our new ticket machines with accessibility features comes just as the nation commemorates the 30th anniversary of the signing of ADA on July 26, 1990,” said Metrolink Board Chair Brian Humphrey.
The ADA is a civil rights law that prohibits discrimination against persons with disabilities in all areas of public life, including jobs, schools, transportation, and public and private places that are open to the public.
“Metrolink trains have always been accessible to all persons and I am pleased that our ticket machines make the buying experience available to everyone,” said Metrolink CEO Stephanie Wiggins.
Metrolink’s new smart ticket machines offer service in English and Spanish and help save riders’ time by predicting possible destination stations. The touchscreen automatically brightens or dims, depending on outside conditions, to improve visibility.Customers can pay for tickets using cash, credit and debit cards and promotional codes. Cash-paying customers will receive change in coins or, in some cases, vouchers. Soon, Metrolink customers will be able to pay for tickets using transit vouchers as well as touchless options through Apple Pay, Samsung Pay, and Google Pay.
Metrolink installed the new state-of-the-art ticket machines at 62 stations throughout its 538-mile system in two years – under budget and ahead of schedule. The machines will help save Metrolink over $2 million in operating and maintenance costs annually. The new ticket machines replace older models, some of which were 25 years old and prone to mechanical issues.
Tickets from the new machines have a different look and feel, including a Metrolink watermark and holographic foil strip to improve security. Riders may still purchase tickets and passes through the Metrolink Mobile App -- a convenient and contactless way to purchase a Metrolink ticket. Fares remain unchanged.
Metrolink welcomes customer comments byemail at [email protected]or by calling or texting (800) 371-5465.
Metrolink is Southern California's commuter rail service enabling people to connect to their jobs and explore all that the region has to offer. Every year, Metrolink has nearly 12 million boardings from people who ditch their cars to avoid gridlock, removing an estimated 9.3 million vehicles from the roads and reducing greenhouse gas emissions by 130,000 metric tons. Metrolink is the largest commuter rail agency in California and the third largest in the United States operating seven lines along a 538-mile network that travels across Los Angeles, Orange, Riverside, San Bernardino and Ventura counties.