Testing (Wi-Fi) 1-2, 1-2.
Metrolink will be testing Wi-Fi on specific trains across its system beginning Monday, January 13 through Friday, March 6, 2020.
Metrolink is in the process of testing software and equipment, connectivity between railcars and signal strength across our 538-mile system. If you’re riding the Wi-Fi test train, you’ll see signs and hear announcements while you’re on board the train. Please connect to the network at no charge. Then take the survey below to provide your feedback on the Wi-Fi.
Your input is so important that we’re willing to reward you for it. Just complete our survey with a valid email for a chance to win one (1) of four (4) Metrolink 7-Day Passes! (Terms and conditions for the contest are at the bottom of this page). If you do not want to provide your email address, you can still participate in the survey.
As always, you make Metrolink work. Thank you!
MORE INFORMATION ABOUT THE WI-FI TEST
Metrolink is starting the process to provide Wi-Fi to its riders. First, Metrolink must test different hardware and software working with technology providers to find out how it will perform throughout Metrolink’s 538-mile commuter rail system.
After offering an initial pilot program from November 2019 until January 2020 with AT&T/Cradlepoint, Metrolink is now working with Sprint who has installed hardware and software to test this technology. Metrolink may work with other vendors to test this technology in the future.
Wi-Fi is one of the most common requests from Metrolink riders. Providing Wi-Fi is in line with Metrolink CEO Stephanie’s customer-focused vision to modernize the Metrolink system. Using Wi-Fi allows riders to connect to the internet without impacting their own data plan or bill.
The second Wi-Fi pilot program with Sprint will be available between January 13 and March 6, 2020.
There may be other vendors that Metrolink will work with to test after the AT&T/Cradlepoint test. When we have more information, we will let you know. Updates will be added to this webpage and communicated via Metrolink Matters.
Providing Wi-Fi on all trains will be a process. First, Metrolink has to test different hardware, software and installation locations throughout the trainset. Metrolink also has to learn where along its service route there may be issues. Then Metrolink will be able to develop specifications for the system that will best meet the needs of the rider. Once that happens, Metrolink can understand the cost implications and identify funding. Then it will take time to install. We will do our best to provide this service to riders as soon as we can, but it will take time.
This is a priority for our agency, but it will take time. Please be patient and know that we are doing our best to provide this to you, as soon as we can.
For the Sprint pilot there will be four train sets equipped with Wi-Fi. These trains will operate across the entire system.
Also, if you are on board a Wi-Fi Test Train, you’ll hear conductor announcements reminding you that you can connect for free and giving you instructions on how to connect. There will also be signage in trains.
To connect to Wi-Fi, just locate the Wi-Fi options on your electronic device and then choose “Metrolink Wi-Fi Test.” You will be directed to Metrolink’s website and given some additional information about the Wi-Fi test including a link to take a survey. We hope you are able to provide feedback after you use the Wi-Fi. It is critical to help us design the system that will best serve our riders.