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At Metrolink safety is our foundational value. As the world continues to change around us, the work we must do to protect your safety evolves and expands. Here is how we protect our riders – from added cleaning staff to enhanced cleaning tech — and how you can contribute – from giving fellow riders space to wearing face masks.
In March 2020, Metrolink enhanced cleaning and other safety procedures on our trains and at the locations where our employees work.
- We updated our nightly deep train cleaning routine to include disinfecting high touchpoint surfaces such as doors, restrooms, headrests, armrests, handrails, tables and trash areas.
- We added more staff that performs touch-point cleaning on our passenger cars more frequently throughout the day.
- We use electrostatic sprayers that apply nontoxic disinfectant on all areas of our passenger cars every day.
- And every day we disinfect the locations where our essential employees work – including crew bases, dispatch centers and the downtown office.
Ride Smart, Ride Safe
When riding our trains, please follow recommended guidelines to reduce the possibility of infection transmission, flatten the curve, and protect the most at-risk members of our communities. For example:
- Adapt your commute time to off-peak periods if you can.
- As safety is a shared responsibility, riders are required to wear a face covering at stations and on board trains. We are all in this together so if you forget to bring one, the conductor will provide one for you.
- Please stay at least six feet apart from others whenever possible.
- We know you’re happy to see your friends, but instead of shaking hands, find ways to say hello that you can do six feet from one another.
- Avoid grabbing handrails unless it is for your stability and safety.
- Give your fellow riders plenty of space to enter and exit the train.
- Use our onboard hand sanitizer, and wash your hands as soon as you reach your destination.
- For contactless ticketing, download the Metrolink mobile app to buy, store and show your ticket.
FAQ - Cleaning
Metrolink implemented enhanced cleaning protocols at the beginning of the COVID-19 outbreak to help protect against the spread of the virus. Enhanced cleaning protocols include:
- Nightly deep cleaning of trains including touch-point cleaning and wiping with EPA-approved disinfectant. The majority of our trains are deep cleaned twice a day;
- Daily cleaning and disinfection of trains using an electrostatic sprayer that fogs the entire car – including hard-to-reach areas – with hospital-grade disinfectant;
- Throughout the day, the new Metrolink Clean Care Crew performs touch-point cleaning and disinfection of regularly-touched surfaces – including doors, handrails, head rests, arm rests, tables, restrooms and trash areas;
- Air filters are changed every other week – this was previously done once a month; and
- Every six months, passenger cars are taken out of service for additional cleaning and maintenance.
Metrolink is using hospital grade cleaning products that are EPA approved against the spread of COVID-19. These disinfectants are not harmful to humans or animals and follow the latest in industry and healthcare standards. Products include Spirit II cleaner, Lysol, Bleach and Lime Away, Puretabs disinfectant for use with the Protexus electrostatic sprayer with active ingredient Sodium dichloro-s-triazinetrione.
Metrolink currently has hand sanitizer stations on every train. We are working hard to have two hand sanitizer stations on every train car by the end of May.
FAQ - Social Distancing
Yes, Metrolink requires riders to bring their own mask when riding the train, however, if you do not have a mask or face covering the Metrolink conductor will provide one to you. Children under the age of 2 years old do not need to wear a mask while riding. Metrolink conductors and other staff working on our trains wear masks for the safety of our riders and their own.
The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain. The CDC also advises the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others. Metrolink requires riders to wear face masks for their own safety – and for the safety of others.
Metrolink requires all riders to wear a face mask for their safety and the safety of others. If you do not have a face mask or forgot to bring it, the Metrolink conductor will provide one to you.
In support of our local businesses and economy, Metrolink has sourced paper and cloth masks and hand sanitizer from local suppliers in the Metrolink service area.
The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain. So, we do require riders to wear a face mask while at the station or on the platform.
Metrolink is finalizing a social distancing plan to be in place when stay-at-home orders are lifted, and our ridership starts to grow. Our ridership is still down 90% and for now our service allows for social distancing.
The current 30 percent reduced schedule will continue for the time being. However, we are closely monitoring ridership so that we can expand our service to ensure appropriate social distancing opportunities.