Skip Navigation

FAQ

Enhancing Cleanliness

Metrolink took immediate action to protect against the spread of this disease including ramping up cleaning practices on our trains: 

  • Increasing the number of cleaning staff so passenger cars are cleaned more frequently throughout the day. And the crew base has accelerated cleaning trains from every other day to every day. 

  • Modifying the current cleaning protocol to include “touch point sanitation,” which includes disinfecting and wiping down surfaces such as doors, restrooms, head and armrests, handrails, tables and trash areas using disinfecting products. 

  • Ensuring that hand sanitizers on board all trains are filled more often 

 

Metrolink is also enlisting the help of Metrolink riders to keep themselves and others safe by encouraging them to do the following:  

 

  • Reminding them to stay at home if they are sick. 

  • Wash their hands frequently with soap and water for at least 20 seconds.  

  • Cover coughs and sneezes with tissues – then throw away the tissues and wash hands. If no tissues are available, cough or sneeze into their elbow – not their hands.  

  • Clean and disinfect items and surfaces they touch frequently  

  • Avoid touching their face, mouth, nose and eyes.  

  • Practice simple social distancing techniques, e.g., verbal salutations instead of handshakes, maintaining six feet of distance between each other when possible, etc. 

Metrolink took immediate action to protect against the spread of the virus including ramping up cleaning practices on our trains: 

  • Increasing the number of cleaning staff so passenger cars are cleaned more frequently throughout the day. And the crew base has accelerated cleaning trains from every other day to every day. 

  • Modifying the current cleaning protocol to include “touch point sanitation,” which includes disinfecting and wiping down surfaces such as doors, restrooms, head and armrests, handrails, tables and trash areas using disinfecting products. 

  • Ensuring that hand sanitizers on board all trains are filled more often 

 

Metrolink is also enlisting the help of Metrolink riders to keep themselves and others safe by encouraging riders to do the following:  

  • If you are sick, stay home. 

  • Wash your hands frequently with soap and water for at least 20 seconds.  

  • Cover coughs and sneezes with tissues – then throw away the tissues and wash your hands. If no tissues are available, cough or sneeze into your elbow – not your hands.  

  • Clean and disinfect items and surfaces you touch frequently.  

  • Avoid touching their face, mouth, nose and eyes.  

  • Practice simple social distancing techniques, including keeping six feet of space between yourself and others, using verbal salutations instead of handshakes and more. 

For information on COVID-19, please visit sites such as cdc.gov or who.int.

Prior to COVID-19, Metrolink had sanitizer stations on every train – but not every car. In our recent COVID-19 Customer Survey, riders identified hand sanitizers on all train cars as their top desired onboard amenity. Now, hand sanitizing stations are available near each door of every train car, so passengers can use them when entering and exiting at either end of its train cars.

Hand sanitizing stations are available near each door of every train car, so passengers can use them when entering and exiting at either end of its train cars.

No. However, health officials recommend people use hand sanitizer when they are unable to wash our hands with soap and water. So Metrolink made hand sanitizer readily available for those who want to use it and do not have their own.

The hand sanitizer dispensers are refilled by our Clean Care Crew as they disinfect and clean trains throughout the day. If you see an empty hand sanitizer, please let your conductor know.

Metrolink implemented enhanced cleaning protocols at the beginning of the COVID-19 outbreak to help protect against the spread of the virus. Enhanced cleaning protocols include:

  • Nightly deep cleaning of trains includes touch-point cleaning and wiping using EPA-approved disinfectant.
  • Daily use of an electrostatic sprayer that fogs the entire car – including hard-to-reach areas – with hospital-grade disinfectant.
  • Throughout the day, the new Metrolink Clean Care Crew performs touch-point cleaning and disinfection of regularly-touched surfaces – including doors, handrails, head rests, arm rests, tables, restrooms and trash areas.

Social Distancing

Yes, masks are required of passenger onboard trains. Metrolink expects riders to bring their own mask when riding the train, however, if you do not have a mask or face covering the Metrolink conductor will provide one to you. Children under the age of 2 years old do not need to wear a mask while riding. Metrolink conductors and other staff working on our trains wear masks for the safety of our riders and their own.

Wearing a face mask helps keep us all safe. A study by the World Health Organization found that wearing a mask reduces your change of catching COVID-19 by 82%. Additionally it's the law -- on June 18, 2020 the State of California issued an order requiring face coverings in most public or shared indoor spaces, including while taking public transit.

Also, the CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain. The CDC also advises the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others. Metrolink requires riders to wear face masks for their own safety – and for the safety of others. 

Metrolink requires riders to wear a face mask for their safety and the safety of others. If you do not have a face mask or forgot to bring it, the Metrolink conductor will provide one to you.

In support of our local businesses and economy, Metrolink has sourced paper and cloth masks and hand sanitizer from local suppliers in the Metrolink service area.

The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain. So, we do require riders to wear a face mask while at the station or on the platform.  

Social distancing is critical to helping prevent the spread of COVID-19. So, Metrolink constantly monitors boardings with the goal of keeping ridership at or below 30 percent of the available seats per train to ensure plenty of room for social distancing. And on July 2, Metrolink launched “How Full Is My Train?” — an online social-distancing tool that allows riders to check recent ridership levels of a train they plan to ride and confirm they will have the ability to maintain the recommended six-foot distance from fellow riders. The tool is available at metrolinktrains.com/howfull.
We also have placed social distancing markers on our station platforms, and signs on our trains reminding our riders to maintain social distance from others of at least six feet, and to wear a mask as required.

The current 30 percent reduced schedule will continue for the time being. However, we are closely monitoring ridership so that we can expand our service to ensure appropriate social distancing opportunities.   

Metrolink Operations

No. Under the order, Metrolink was deemed an “essential service” that must remain operational to serve the public.  

Metrolink is different from local transportation services like buses, subways and light rail. We operate fewer trains that travel longer distances. While ridership is down significantly, cutting service now would limit our ability to provide the options our riders need without creating crowding on the trains. Furthermore, the cost savings are minimal.  

We continue to monitor the situation and follow guidance from health authorities and government officials. If our service situation changes, we will reassess this decision and always make the best customer-focused, safe decisions.  

No. Our service continues to be vital for those in jobs that are essential to continuing fundamental services necessary to keeping our community functioning – doctors, nurses, law enforcement, first-responders and public utility workers among them.  

There isn’t much of a financial upside to a service reduction that serves only a small fraction of the riders who truly need us and could result in overcrowding. That would not be in line with our commitment to our customers and their safety.  

We are, of course, prepared to act if we need to curtail our service – and if and when that time comes, we will let you know of the change in advance. 

Metrolink has expanded our telecommuting policy to allow as many employees to work from home as possible. For our essential positions required to keep our trains running, we have implemented enhanced cleaning and sanitation policies to keep our trains running as safely as possible and are ensuring they follow social distancing guidelines as they carry out their responsibilities.  

Additionally, we are asking for the help of our team members and riders to keep everyone on our trains and offices as safe as possible by following these guidelines from the CDC:  

  • Stay home if you’re sick 

  • Wash your hands frequently with soap and water for at least 20 seconds.  

  • Cover coughs and sneezes with tissues – then throw away the tissues and wash your hands. If no tissues are available, cough or sneeze into your elbow – not your hands.  

  • Clean and disinfect items and surfaces you touch frequently  

  • Avoid touching your face, mouth, nose and eyes  

  • Practice simple social distancing techniques – e.g., verbal salutations instead of handshakes.  

Many people including first responders and healthcare workers rely on public transportation to access jobs, care, food, etc. If you can stay home, please do. If you need to ride, Metrolink will be in service. 

We are committed to providing you as much notice as possible should we reduce service. We will let you know about the schedule through social media, email, on-train communications and on our website metrolinktrains.com, as well as our ticket machines and mobile app.   

Ticketing and Fares

At this time, Metrolink customers are still required to have valid fare. Riders can purchase a ticket or pass at a Ticket Machine, located at each station, or through the mobile app, available on the App Store and on Google Play. Valid tickets are required on all Metrolink platforms prior to boarding a train and must be presented to a conductor or fare inspector upon request.  

Because of the COVID-19 situationwe are relaxing our Monthly Pass cancellation policy. If you did not use your monthly pass in March, we will issue a full refund. If you did use your pass for part of the month, we will provide you with a prorated credit that you can use on Metrolink through December 31, 2020. If you would like a credit or a refund, click here. 

Because of the COVID-19 situation, we are relaxing our Monthly Pass cancellation policy. If you did not use your monthly pass in March, we will issue a full refund. If you did use your pass for part of the month, we will provide you with a prorated credit that you can use on Metrolink through December 31, 2020. If you would like a credit or a refund, click here. 

Currently, Metrolink is not planning to discount April Monthly Passes. 

Other

Thank you for bringing this to our attention. If you see something that is concerning to you on our trains, please call or text us immediately at 800-371-5465.  To help us fix the issue quickly, let us know the train number, line, location, etc.  I want to let you know that our first priority is your safety.  

Metrolink took immediate action to protect against the spread of the coronavirus including ramping up our cleaning practices on our trains as follows: 

  • Increasing the number of cleaning staff so passenger cars are cleaned more frequently throughout the day. And the crew base has accelerated cleaning trains from every other day to every day. 

  • Modifying the current cleaning protocol to include “touch point sanitation,” which includes disinfecting and wiping down surfaces such as doors, restrooms, head and armrests, handrails, tables and trash areas using disinfecting products. 

  • Ensuring that hand sanitizers on board all trains are filled more often 

We would like to look into the situation that you experienced.