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Coronavirus Updates

 

March 24, 2020 Update

Many essential service employees – including nurses, doctors, first responders and even our own employees – rely on Metrolink to get to work. And we are grateful for their commitment to keeping our community safe and functioning.

As of Friday, March 20 our ridership is down around 80% systemwide, which means we can safely reduce service while facilitating social distancing on our trains. Effective Thursday, March 26 we will begin operating with a temporary service reduction until further notice.  You can see the schedule here.

Metrolink developed this temporary schedule to ensure essential service during peak times, and maintain as many connections as possible.  We also want to ensure riders and conductors have the space necessary to maintain appropriate social distancing.

Please know, we were very careful in making this decision. We take seriously both our role as a lifeline transportation service for our community and the need to keep our riders and employees safe during this global pandemic. We will continue to do all we can to maintain the cleanliness and social distancing that’s required to minimize the spread of this virus while still providing a vital service. That includes more hand sanitizers on our trains, the addition of more porters who board our trains to provide touchpoint cleaning throughout the day, in addition to the enhanced and more frequent cleaning we initiated a couple of weeks ago. 

While we really don’t know what will be next as we navigate these uncharted waters together, know that we are committed to your safety, and to timely communication. To help ensure you have the latest information, we will continue to maintain this landing page with our latest updates and schedules, plus links to schedule changes at other regional transportation providers. Texting "ML19" to "333777" will send you a link to the page so you can have easy access to it wherever you go.

Thank you for riding Metrolink.

 

March 18, 2020 Update

As we have shared previously, your safety, and the safety of our employees and contractors, is Metrolink’s top priority. Our team has been closely monitoring the rapidly-evolving developments regarding COVID-19, and are committed to following the guidance of federal, state and local health and government officials. 

Cleaning Protocols: We have taken immediate action to protect against the spread of this disease including ramping up cleaning practices on our trains. Click here for more info.

Schedule Info: We continue to operate our full service and plan to continue to do so until it makes sense for us to reduce the service. Click here to view our schedules.

Ridership Info: We are monitoring our ridership and the data tells us that many of you are following the guidelines set by health and government officials – our ridership is down around 64% as of Tuesday.

March Monthly Pass Credit/Refund Policy: We are also relaxing our Monthly Pass cancellation policy. If you did not at all use your monthly pass in March, we will issue a full refund. If you did use your pass for part of the month, we will provide you with a prorated credit for future use on our system that will be valid through December 31, 2020. If you would like a credit or a refund, click here.

L.A. Union Station Update: For those of you who use L.A. Union Station, Metro has announced that it will undergo a partial closure throughout the current COVID-19 event. The station will remain operational for Metrolink passengers with a valid ticket, and there will be a designated area for access to Metrolink ticketing, but we encourage you to purchase tickets through the Metrolink Mobile App.

We will let you know of any changes in our service on this webpage, via email and social media, on our trains and at our stations.

 

March 4, 2020 Update


Safety is a foundational value at Metrolink. The Metrolink team has been actively monitoring developments regarding COVID-19 – commonly referred to as the coronavirus. We would like to let you know about the extra steps we are taking to protect against the spread of this virus.

Effective immediately:

  • Metrolink has increased the number of cleaning staff so passenger cars are cleaned more frequently throughout the day.
  • We are cleaning and wiping down surfaces such as doors, restrooms, head and armrests, handrails, tables and trash areas using disinfecting products.
  • We are ensuring that the hand sanitizers onboard trains are filled more often.

There are also steps you can take to protect yourself from illness. Based upon advice from the Centers for Disease Control (CDC):

  • Wash your hands frequently with soap and water for at least 20 seconds.
  • Do not touch your face.
  • Clean and disinfect items and surfaces that you touch frequently.
  • Cover your coughs and sneezes with tissues – then throw away the tissues and wash your hands. If no tissues are available, cough or sneeze into your elbow – not your hands.
  • Practice simple social distancing techniques – use verbal salutations instead of handshakes.

The LA County Public Health Department, CDC and WHO have provided some good resources for you.

Please know we will continue to do what we can to protect you and we appreciate your partnership in doing what you can to keep safe and healthy.

Thank you for riding Metrolink.

The Metrolink Team