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New Ticket Machines

Metrolink customers will have a new ticket purchasing experience beginning May 12 when brand new touch-screen ticket machines will be installed at stations. The new machines are user-friendly, more reliable and make purchasing tickets more convenient.  

The new ticket machines are equipped with English and Spanish language options and are ADA compliant with voice enabled technology and braille keypads. Tickets can be purchased with cash, credit and debit cards, Corporate Quick Cards and promotional codes. In June, transit vouchers will be accepted for payment as well as Apple Pay, Samsung Pay and Google Pay adding a touchless pay option.

HOW TO BUY A TICKET

Step 1. Tap “Buy Tickets”

Step 2. Choose your ticket type

The new ticket machines still offer the same ticket types you enjoy.

Step 3. Choose your destination

Enter or select your destination station with just one tap.

Step 4. Select your departure date and ticket quantity

Step 5. Pay for your ticket

New ticket machines accept cash, credit and debit cards, Corporate Quick Cards and promotional codes for payment. Coming in June, Apple Pay, Samsung Pay, Google Pay, and transit vouchers can be used to purchase tickets.

Enjoy your ride!

All Metrolink tickets purchased allow free transfers on select bus and rail lines. Visit metrolinktrains.com/connections for a list of participating providers.

Corporate Partner Program Members

Corporate Quick Card (CQC) is Coming Soon! CQCs will only be accepted on the old ticket machines.

TELL US WHAT YOU THINK.

Your feedback is important to us. Please share your thoughts about the ticket machine by calling or texting us at 800-371-5465 (LINK). You can also send us an email at [email protected].

FREQUENTLY ASKED QUESTIONS

Metrolink is committed to keeping our customers first. The Metrolink Board of Directors prioritized the replacement of the older ticket machines as they were outdated, unreliable and a source of frustration for our riders. The new ticket machines are more reliable and user-friendly and provide additional convenience and time savings.

No. Metrolink ticket prices have not changed with the new ticket machines.

The new machines accept cash, credit and debit cards, Corporate Quick Cards and promotional codes. In June, the new ticket machines will also accept transit vouchers, and a touchless option through Apple Pay, Samsung Pay, Google Pay – a new feature for customers.

Yes. Just like on the old ticket machines, the new machines allow purchasers to make split payments between cash and card but not between two cards.

Yes. The new machines give coins and vouchers for change.  If you receive a voucher, you can redeem your voucher towards a ticket/pass purchase at the new ticket machine (beginning in June), or you have  the option to redeem it at  a Los Angeles Union Station Metrolink ticket window, online by filling out the Voucher Reimbursement Form located at:  metrolinktrains.com/voucher/ or by calling 877-693-5217.

Yes. As of May 12, 2020, every Metrolink station has a new ticket machine. 

Simply scan the QR code printed on the front of your ticket at Metro Rail Stations for a seamless transfer. Should you have any issues at Metro Rail Station, please contact the Help Phone. For Metro bus service and for Metrolink service, please show the bus operator your Metrolink ticket for inspection.

Yes. The Metrolink App is still the most convenient way to buy a Metrolink ticket. The App is available in the Google Play or the App Store.

Yes, you can use the Corporate Quick Card on the new ticket machines. A new feature for CQC users is the ability to swipe the card versus typing in 14-diget code. This new feature is convenient and saves time.

Yes. The future-dated ticket feature is available on the new ticket machines allowing for purchase of future-dated tickets up to 365 calendar days in advance of your travel date.

No, you cannot purchase Amtrak tickets through Metrolink Ticket Machines. 

Yes. Choose Flyaway/LAX as your destination station option on the new ticket machine screen to purchase a Metrolink ticket with transfer to the Flyaway shuttle service.

Yes, you can still use promotional codes with the new ticket machines.

Yes. The new ticket machines have the added features of voice enabled technology and braille keypads.

Yes. The new ticket machines have English and Spanish language options. Metrolink’s call center can assist with other languages at (800) 371-5465 (LINK)

Thank you for using Metrolink.  We welcome your feedback. If you have any questions or comments, please text or call 800-371-5465.

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