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Paper Tickets: TAP is Out, Scan is In

Metrolink TAP Removal from Paper Tickets

Starting in January 2020, no more tapping Metrolink tickets. We’re 100% scan

Beginning January 2020, Metrolink riders with paper tickets will need to scan the QR code on Metrolink tickets and passes, rather than tap to pass through Metro turnstiles.

The scanning of the QR Code on paper tickets/passes is identical to the process already used by customers with the Metrolink mobile app.

This change WILL NOT affect Metro’s TAP card

Thank you for your patience during this transition and for being a valued Metrolink rider.

TAP-enabled tickets have a “smart- chip” embedded into the ticket. The “smart-chip” technology has a preprogrammed transfer that unlatches the Metro Rail turnstiles.

This chip will be removed in January 2020, so Metrolink passengers will have to scan the QR code printed on paper tickets to pass through Metro light rail turnstiles.

Metrolink’s designed ticket stock has an EZ logo on the upper right corner to allow for a seamless transfer by scanning the QR code printed on your ticket/pass at designated Metro Rail turnstiles and by presenting your ticket/pass  visually to the bus operator on the Metro bus system or at stations that do not have a QR reader.  

Metrolink and Metro are not the same entity. While the names are similar, and the agencies work together to improve mobility in Southern California, it is very important that customers make the distinction when it comes to fare policies, ticketing and scheduling.

Metrolink operates heavy rail train service into six counties in Southern California, while Metro is Los Angeles County’s transportation planner and coordinator, designer, builder and operator of heavy and light rail and bus routes all within in 1,433 square-mile service area.

For Metrolink passengers to seamlessly transfer through the Metro Rail turnstiles, you must scan the QR code printed on the front of your ticket to unlatch the turnstiles or present your ticket when requested for validator only Metro Rail stations.

Starting in January 2020, Metrolink tickets will no longer have a “smart chip” and TAP logo on the top right; therefore, tapping your ticket will no longer work to unlatch the Metro turnstiles. Instead, you must scan your paper ticket/pass or your mobile app to seamlessly transfer through Metro turnstiles.

Metrolink tickets are not programed to work on buses with TAP readers at this time. Upon boarding a Metro bus, please show your Metrolink paper ticket/pass or mobile app to the bus operator for a visual inspection.

No.  Please do not laminate Metrolink tickets/passes. Heat from lamination damages the front surface of the ticket stock making it unreadable.

Starting in January 2020, Metrolink tickets will no longer have a “smart chip” and TAP logo on the top right; therefore, tapping your ticket will no longer work to unlatch the Metro turnstiles. Instead, you must scan your paper ticket/pass or your mobile app to seamlessly transfer through Metro turnstiles.

Tickets are valid for use between the origin and destination stations printed on the ticket.

Please visit a Gate Help Phone located near the gates in each Metro Rail station. This is a one-time solution. After exiting the Metro Rail system, please visit a Metrolink Ticket Window at L.A. Union Station for assistance.

Yes. The Metrolink App is like having a ticket machine in your pocket. You can use the app to purchase tickets and connect to local bus operators at no additional cost. The app is available in both Google Play and the Apple App stores.

No.  This change in ticket stock does not have a cost increase to customers.

Please show your Metrolink ticket/pass upon request of a Metro inspector or law enforcement official for validation.

Metro platforms are monitored 24/7 by the Rail Operations Center. If you encounter a problem, please visit the Metro Gate Help Phone, located near every gate array, push the call button and explain the issue you are experiencing to the operator for access.

Go paper-free, download our app today!

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