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LOS ANGELES – Metrolink, Southern California’s regional passenger rail system, is now offering customers a more convenient way to stay up to date on service alerts, such as track changes, line closures and delays that may impact their journey. Passengers can now visit metrolinktrains.com/subscribe to sign up for ‘Metrolink Alerts’ – customized notifications delivered in real-time by text or email. The personalized subscription process gives customers control over what information they receive and when, while simplifying how users access time-sensitive updates.

“At Metrolink, we’re always looking for ways to improve the customer experience, and this new tool is creating a much-needed avenue to push service alerts directly to affected passengers,” Metrolink Board Chair Doug Chaffee said. “Riders who opt in will no longer need to seek out updates through a variety of online channels or at stations, and will instead enjoy the convenience of having information come directly to them.”

With this new resource, information will be automatically sent directly to subscribers via their preferred delivery method. For the first time, up-to-date service information will also be available through trip-planning apps, such as Google Maps. Currently, Metrolink posts service notifications to the agency’s website, line-specific X (Twitter) accounts and Facebook, along with station electronic message boards, requiring customers to visit those platforms to check for active alerts. As more customers shift to using these improved, direct communication tools, Metrolink will begin to phase out the use of social media for time-sensitive alerts. Service notifications will remain available on metrolinktrains.com, ensuring passengers continue to have easy access to the information they need to plan their trip.

When signing up for Metrolink Alerts, customers will be asked to specify:

• How they prefer to receive alerts – by text, email or both;
• Which trains and stations they want to receive information regarding; and
• Days and times for which they would like to receive notifications

Subscribers can also opt to have notifications auto-translated into Spanish, Korean, Simplified Chinese or Vietnamese. For assistance navigating the subscription process, call (800) 371-5465 (LINK).

Metrolink Alerts is powered by SimplifyTransit, a technology platform that provides transit agencies with easy, reliable and efficient digital communications tools.