New Ticket Machines
New touch-screen ticket machines have been installed at all 62 Metrolink stations. The 133 new machines are more reliable, user-friendly and provide additional convenience and time savings.
There are a number of new features for customers using the new ticket machines. Each is equipped with English and Spanish language options and are ADA compliant with voice enabled technology and braille keypads. New ticket machines accept cash, credit and debit cards, Apple Pay, Samsung Pay, Google Pay, Corporate Quick Cards and promotional codes for payment.
Purchasing a ticket is easy:
Select your trip & ticket type, enter your payment card information, activate your ticket prior
to boarding and your device is your ticket.
Choose Stations
Choose which station you are traveling from, and which station you are traveling to.
Choose Ticket Types
Ticket vending machines offer a variety of ticket
types. The one best suited for you depends on
how often you plan to ride.
Buy Tickets
Pay with cash, credit or debit cards, CQC, promotional codes or vouchers.
HOW TO BUY A TICKET
Step 1. Tap “Buy Tickets”
Step 2. Choose your ticket type
The new ticket machines still offer the same ticket types you enjoy.
Step 3. Choose your destination
Enter or select your destination station with just one tap.
Step 4. Select your departure date and ticket quantity
Step 5. Pay for your ticket
New ticket machines accept cash, credit and debit cards, Corporate Quick Cards and promotional codes for payment. Later this year, Apple Pay, Samsung Pay, Google Pay, and transit vouchers can be used to purchase tickets.
Enjoy your ride!
All Metrolink tickets purchased allow free transfers on select bus and rail lines. Visit metrolinktrains.com/connections for a list of participating providers.
ADA Accessibility - New Ticket Machines
FREQUENTLY ASKED QUESTIONS
Metrolink is committed to providing our customers with an exceptional experience. Metrolink replaced the old outdated, unreliable ticket machines with new ADA compliant ticket machines that are reliable and user-friendly for all.
No. Metrolink ticket prices have not changed with the new ticket machines.
The new machines accept Visa, MasterCard, American Express, Discover, Diners Club, JCB, debit cards, Corporate Quick Cards, promotional codes, and cash in $1, $2, $5, $10, $20, $50, $100 bills. Later this year, using transit vouchers for payment will be an option as well as a new touchless pay option using Apple Pay, Samsung Pay and Google Pay.
Yes. Just like on the old ticket machines, the new machines allow purchasers to make split payments between cash and card but not between two cards.
Yes. The new machines give coin change of less than $20 – and vouchers for change of $20 or higher. Riders can redeem vouchers at Los Angeles Union Station Metrolink ticket windows, online by filling out the Voucher Reimbursement Form located at metrolinktrains.com/Voucher, or by calling 877-693-5217.
Yes, all 62 Metrolink station has a new ticket machine. Metrolink ticket machines are located on or near Metrolink train platforms. There are no machines on trains and tickets must be purchased prior to boarding the train.
Metrolink tickets allow free transfers on select bus and rail lines by scanning or presenting your Metrolink pass or ticket for inspection. Visit metrolinktrains.com/connections for a list of participating transportation providers.
Yes. The Metrolink App is a contactless way to buy and store your Metrolink passes and tickets. The App is available in the Google Play or the App Store.
Yes, you can use the Corporate Quick Card (CQC) on the new ticket machines. And now CQC users can swipe the card versus typing in 14-digit code. This new feature is convenient and saves time. The machines still allow customers to type the 14-digit code if their card’s magnetic stripe isn’t working.
Yes. The future-dated ticket feature is available on the new ticket machines allowing for purchase of future-dated tickets up to 365 calendar days in advance of your travel date.
No, you cannot purchase Amtrak tickets through Metrolink Ticket Machines.
Yes. Choose Flyaway/LAX as your destination station option on the new ticket machine screen to purchase a Metrolink ticket with transfer to the Flyaway shuttle service.
Yes. If you frequently buy the same ticket type using a debit or credit card, you can use Metrolink’s Quick Ticket feature. Learn more at Metrolink's Quick Ticket
Yes, you can still use promotional codes with the new ticket machines.
Yes. The new ticket machines have the added features of voice enabled technology and braille keypads.
Metrolink tickets and passes are non-refundable and non-replaceable. Please visit metrolinktrains.com/refunds/ to learn more.
Yes. The new ticket machines have English and Spanish language options. Metrolink’s call center can assist with other languages at (800) 371-5465 or metrolinktrains.com/customer-service/contact-info/
Thank you for using Metrolink. We welcome your feedback. If you have any questions or comments, please text or call 800-371-5465.
TELL US WHAT YOU THINK.
Your feedback is important to us. Please share your thoughts about the ticket machine by calling or texting us at 800-371-5465 (LINK). You can also send us an email at [email protected].
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