At Metrolink, we are committed to making every train ride a safe one and we are focused on doing all that we can to keep our transit system safe for all of our customers. Through a multi-layered approach our passengers, employees, contract security, train crews, Los Angeles County Sheriff’s Department (LASD) and local law enforcement work collaboratively on ensuring security system-wide. Security is everyone’s business!
If you see or hear suspicious behavior on the transit system – we ask that you report the activity to Metrolink staff, security personnel, train crew, or Law Enforcement. If you do not see a representative – please call or text Metrolink’s Security Operations Center (866) 640-5190 and report your observations. If you observe violent behavior or other criminal or threatening acts that could endanger life and property – please Dial 911.
We ask for your help in identifying and reporting such behaviors, including the following:
- A person or persons wearing clothes unsuitable for the time of year
- Anything protruding in an unusual manner underneath a person’s clothing
- A person trying to blend in with surroundings, even though he or she appears out of place
- Nervousness, tension or excessive sweating
- Individuals deliberately abandoning an item (such as a backpack, package, or suitcase) and hastily departing the area
- Walking slowly while surveying the area or running in a suspicious manner.
- Individuals seen loitering at transit centers; walking on or near railroad tracks; or entering secured areas without authorization
Suspicious conditions, items, and packages
- Electrical wires, switches or electronic devices sticking out of a bag, package, or clothing
- Unattended bags, packages, boxes or backpacks
- Unexplained smoke, mist, gas, vapor, odor or leaking fluid
Reporting Hazardous Conditions
Please call 800-371-5465 to report illegal dumping, trash debris, existing graffiti, fallen trees, fence issues or overgrown weeds or click here to report online.
Los Angeles County Sheriff's Department
The Los Angeles County Sheriff's Department (LASD)-Metrolink Bureau under contract with Metrolink has the exclusive jurisdiction of policing all crimes aboard our trains throughout the entire operational system. They are also tasked with the policing of the railroad rights-of-way within Los Angeles County only. LASD also coordinates with local agencies during all incidents that occur within their jurisdiction.
Aside from their general law enforcement duties, LASD conducts random baggage checks at all Metrolink stations, saturation patrols, onboard fare enforcement, directed enforcement, grade crossing patrols, and right-of-way enforce
The organization spans the six counties that make up Metrolink's regional rail system (Los Angeles, Orange, Riverside, San Bernardino, Ventura and San Diego) and includes more than 500 miles of track that traverse more than 40 policing jurisdictions.
LA Sheriff’s Department (LASD) and Homeland Security
Riders, you may see U.S. Department of Homeland Security officers (DHS) on board our trains across the system. These officers are Federal Air Marshals working with our LA County Sheriff’s Department (LASD) for security protection purposes and are not U.S. Immigration and Customs Enforcement agents (ICE).
LASD Metrolink Bureau officers do not enforce or ask patrons about their immigration status. LASD's primary mission is to ensure the safety of all patrons riding on Metrolink trains. During fare inspections, if citations are issued for no fare, they are based upon any valid proof of identification that is presented, U.S. or international. During these contacts, immigration status is not questioned or investigated.