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Voucher Reimbursement

Welcome to the Metrolink Voucher Reimbursement page.

This site allows customers who have received a transaction voucher from a Metrolink ticket vending machine to submit their voucher reimbursement request online.

If you have received a Metrolink transit voucher, you may submit a request in one of the following ways:

  • Through this website
  • In person at Union Station
  • By calling (877) 693-5217

All voucher reimbursement requests will be verified internally.

DISCLAIMER: Metrolink does not refund Amtrak vouchers. For Amtrak refund assistance, or to find the closest Amtrak ticket office, call 1-800-USA-RAIL. Amtrak vouchers may also be mailed in for reimbursement.

Amtrak Customer Refunds
Box 70, 30th Street Station
2955 Market Street
Philadelphia, PA 19104

Example Voucher
 
Transaction
Voucher Question Mark Image
555-1234 or 50-142-11-0 (from the voucher receipt)
 
Transaction
Number  Question Mark Image
555-098765-CH (from the voucher receipt)
or 50-142-10-0-CH (from the paper ticket)
Issue Date 2030-03-03
 
TRANSACTION AMOUNT : $ 20.00
REFUND AMOUNT : $ 8.50
 
For Reimbursement
 
Online: Click here to submit the form online
 
In Person: LA Union Station Metrolink Ticket Window
Mon-Fri 6:30am - 6:30pm
 
Call Toll Free: (877) 693-5217
M – F 6:00 AM – 10:00 PM
Sat & Sun 6:30 AM – 8:00 PM
 
Voucher information will be verified internally before processing.