Voucher Reimbursement

Welcome to the Metrolink Voucher Reimbursement page.

Customers who receive a transaction voucher from a Metrolink ticket machine can  submit a request for reimbursement in one of the following ways:

• By completing the Voucher Reimbursement Request Form below
• At a Metrolink ticket window at Union Station, Monday-Friday, 6:30 am-6:30 pm
• By calling (877) 693-5217, Monday-Friday, 6:00 am-10:00 pm and Saturday & Sunday, 6:30 am-8:00 pm
• At a Metrolink ticket machine, used as payment toward the purchase of a new ticket of equal to or less than the total purchase price

All voucher reimbursement requests will be verified internally and may take 4-6 weeks for processing.

DISCLAIMER: Metrolink does not refund Amtrak vouchers. For Amtrak refund assistance, or to find the closest Amtrak ticket office, call 1-800-USA-RAIL. Amtrak vouchers may also be mailed in for reimbursement.

Amtrak Customer Refunds
Box 70, 30th Street Station
2955 Market Street
Philadelphia, PA 19104