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Voucher Reimbursement

This page allows customers who have received a transaction voucher from a Metrolink ticket machine to submit their voucher reimbursement request online.

NOTE instead of reimbursement, vouchers can be used as payment toward the purchase of a new ticket of equal to or less than the total purchase price at any Metrolink ticket machine or window.

To reimburse your Metrolink transaction voucher, you may submit your request in one of the following ways:

  • Online by completing the form below
  • In person at a Union Station ticket window, Monday-Friday, 6:30 am-6:30 pm
  • By calling (877) 693-5217

All voucher reimbursement requests will be verified internally.

DISCLAIMER: Metrolink does not refund Amtrak vouchers. For Amtrak refund assistance, or to find the closest Amtrak ticket office, call 1-800-USA-RAIL. Amtrak vouchers may also be mailed in for reimbursement.

Amtrak Customer Refunds
Box 70, 30th Street Station
2955 Market Street
Philadelphia, PA 19104

Example Voucher

Voucher ID Question Mark Image


Number  Question Mark Image


Voucher Issue Date  Question Mark Image


Transaction Total:  Question Mark Image

$ 20.00

Refund Amount:  Question Mark Image

$ 19.00
For Reimbursement
Online: Click here to submit the form online
In Person: LA Union Station Metrolink Ticket Window
Mon-Fri 6:30am - 6:30pm
Call Toll Free: (877) 693-5217
M – F 6:00 AM – 10:00 PM
Sat & Sun 6:30 AM – 8:00 PM
Voucher information will be verified internally and may take 4-6 weeks for processing.