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Voucher Reimbursement

Welcome to the Metrolink Voucher Reimbursement page.

Customers who receive a transaction voucher from a Metrolink ticket machine can  submit a request for reimbursement in one of the following ways:

  • By completing the Voucher Reimbursement Request Form below
  • At a Metrolink ticket window at Union Station, Monday-Friday, 6:30 am-6:30 pm
  • By calling (877) 693-5217, Monday-Friday, 6:00 am-10:00 pm and Saturday & Sunday, 6:30 am-8:00 pm
  • At a Metrolink ticket machine, used as payment toward the purchase of a new ticket of equal to or less than the total purchase price. All voucher reimbursement requests will be verified internally and may take 4-6 weeks for processing.

DISCLAIMER: Metrolink does not refund Amtrak vouchers. For Amtrak refund assistance, or to find the closest Amtrak ticket office, call 1-800-USA-RAIL. Amtrak vouchers may also be mailed in for reimbursement.

Amtrak Customer Refunds
Box 70, 30th Street Station
2955 Market Street
Philadelphia, PA 19104

Example Voucher

Voucher ID Question Mark Image


Number  Question Mark Image


Voucher Issue Date  Question Mark Image


Transaction Total:  Question Mark Image

$ 20.00

Refund Amount:  Question Mark Image

$ 19.00