Metrolink CEO Brief – August 2, 2019

Policy Changes in Response to Rider Concerns

Recently, several riders shared their concerns with me about waiting to board Antelope Valley Line train 219 when temperatures exceeded 90 degrees. This resulted in a systemwide policy change for riders.

As part of our customer-first approach to service, we have updated our operating instructions for train crews. In normal conditions, crews are required to open doors to the trains 10 minutes prior to the scheduled departure time. During adverse weather conditions, such as rain or extreme heat over 90 degrees, the doors are to be opened as soon as possible so riders can wait comfortably on the train.

Riders are invited to share their experiences online, through social media or contact our call center. As part of my commitment to ensure customer-focused operations, all customer issues are taken seriously.

Metrolink Attends Women's Transportation Seminar -

Inland Empire Chapter Monthly Luncheon

On Wednesday, I had the opportunity to speak at the Women’s Transportation Seminar Inland Empire chapter’s (WTS-IE) monthly luncheon.

I spoke to the members of the chapter who are professionals in the transportation industry about my experience and how Metrolink is advancing the way rail transportation is used in the Inland Empire. Additionally, I am the founding president for this WTS chapter and had the chance to speak about how transportation has changed since it was created in 2005. 

WTS is an international organization that is dedicated to building the future of transportation through the advancement of women. The Inland Empire chapter has more than 5,000 members including men and women and provides career advancement opportunities with its professional programs, networking events and access to industry and government leaders. Part of the WTS goal is to foster the development of women in transportation by encouraging new professionals to pursue a career in transportation.

Doing Business with Metrolink: Procurement Update

We currently are accepting bids for PO793-20 – Locomotive Oils and Lubricants through August 5 and proposals for PA163-20 - Metrolink Loyalty Program through August 12.

We have also released the RFP for the bundled operations and maintenance contract - MSOP150-20 - Rail Operations, Maintenance and Support Services Procurement - due October 11. The objective of the bundled contract is to obtain a single firm or joint venture that will operate and maintain our system for an anticipated base term of 10 years with two 4-year extensions.

Maintenance activities will include inspection and repair of tracks, bridges, structures, wayside signals, communications, rights-of-way, grade crossings and Level 1 train control systems for the entire system. Responsibilities will also include maintenance of SCRRA facilities and all equipment, locomotives, rail cars and rail car components, along with mechanisms such as brake systems, motors, seats and passenger communication equipment. 

The vendor portal can be found here and an up-to-date list of open and upcoming procurements can be viewed here.

Policy Changes in Response to Rider Concerns