Eric Smith
Emergency Manager Eric Smith from the System Safety, Security & Compliance Department was nominated by Chief Customer Experience Officer Lisa Bahr for the Metrolink Diamond GEM Award for going above and beyond in support of a recent promotional photoshoot. When the train set that was to be featured arrived less than sparkling clean, Eric promptly organized thorough cleaning to maintain impeccable visuals. He also arranged for a replacement train with a newly refurbished car that showcased Metrolink’s current branding.
At the photoshoot location, the San Bernardino Depot, Eric facilitated access and enforced safety protocols, ensuring a smooth and incident-free event. He even personally cleaned exterior train windows, demonstrating his commitment to excellence.
Eric's contributions exemplify Metrolink's values, and his actions reflect pride in the agency, making him a deserving candidate for this award.
Sara Godina
Alta Resources representative Sara Godina received the ACE of Spades award at Alta's annual ceremony on March 21, at Orange Hill Restaurant in Orange. The award is part of the ACE employee recognition program and is given to the top 10% of call center representatives for exceptional performance in call quality, average handling time and attendance.
Alta Resources provides customer support through Metrolink’s call center.
During her more than 17 years working with Metrolink, Sara has consistently provided high-quality customer support, addressing inquiries on trip planning, ticketing, marketing campaigns, lost items, and planned and unplanned service disruptions. Sara has received the ACE of Spades award four times, and she has also been honored with multiple Society of Consumer Affairs Professionals Call Center Employee awards for her exceptional customer service skills and professionalism, reflecting Metrolink's customer-centric approach. She is a valued member of the team.