LOS ANGELES – Metrolink, Southern California’s regional passenger rail provider, has launched Metrolink Safe Ride, a new mobile app that gives riders a quick, discreet way to report non-emergency safety and security concerns at stations and onboard trains. Powered by ELERTS and separate from the existing Metrolink Mobile App, Metrolink Safe Ride is a convenient, real-time tool to alert the agency’s Security Operations Center (SOC) about suspicious activity, unsafe conditions and other non-emergency issues. In emergency situations, customers should call 911.

Metrolink Safe Ride is available through the Apple App Store or Google Play. Using the app, riders and the public can identify the type and location of an incident, provide details and, when safe and appropriate, include photos. Riders without the app can also report safety and security concerns by calling or texting the SOC at (866) 640-5190.

“Our riders see our system from a perspective that no camera, sensor or employee can capture,” said Metrolink Board Chair Doug Chaffee. “Metrolink Safe Ride makes it easier for riders to share what they see directly with our Security Operations Center, strengthening the connection between our riders and the teams working around the clock to support the safety and security of our system.”

The launch of Metrolink Safe Ride coincides with See Tracks? Think Train® Week, Sept. 21-27, and also aligns with Rail Safety Month, held annually in September in California. All month long, Metrolink is reinforcing its year-round commitment to safety and encouraging safe behavior on and around railroad tracks through station activations, school and community outreach, and customer and employee education.

After a successful inaugural campaign in 2025, Metrolink is also continuing its partnership with Streets Are For Everyone‘s SAFE Around Trains Challenge, an unique program offering high school students the resources and opportunity to research, plan and produce short, educational videos that promote safety around trains, railroad crossings and passenger zones. To support this initiative, Metrolink provided participants with comprehensive safety training and supervised access to designated Metrolink filming locations and rail equipment. This week, five finalist videos will compete for the Audience Choice Award, selected by the public. Visit Metrolink’s Instagram account daily to view these student-produced PSAs and engage with your favorite.

While Rail Safety Month brings heightened awareness to safe behaviors for customers and the community, at Metrolink, safety is a foundational focus throughout the year. Passenger rail operates within a comprehensive federal and state regulatory framework, with oversight from independent agencies, including the Federal Railroad Administration (FRA), Federal Transit Administration (FTA) and California Public Utilities Commission (CPUC). Third-party mandates require regular equipment and infrastructure inspections and maintenance, employee training, and compliant operating procedures. Metrolink’s safety practices often exceed established minimum standards and are designed to identify and mitigate risks for passengers, employees and the public.

For more than a decade, Metrolink has also been an industry leader in deploying pioneering technology to strengthen system safety. The agency became the first passenger railroad in the nation to implement Positive Train Control (PTC) across its entire network in 2015 and continued to build on that legacy in 2023, introducing a first-of-its-kind Earthquake Early Warning system integration with U.S. Geological Survey ShakeAlert®, capable of automatically stopping or slowing trains operating on Metrolink-owned tracks when seismic activity is detected.

For more information about Metrolink Safe Ride, visit metrolinktrains.com/safe-ride.