Terms & Conditions

These terms apply to the customer service text messaging program operated by Metrolink (Southern California Regional Rail Authority) through (855) 773-1014.

About the Service

You may text Metrolink for customer support. Responses may include SMS text messages and MMS multimedia messages related to your inquiry, including any necessary follow-up assistance.

Consent to Receive Messages

By initiating a text conversation with Metrolink at (855) 773-1014, you consent to receive responses and any necessary follow-up messages related to your inquiry at the mobile number you used to contact us.

Texting customer service does not subscribe you to marketing messages, recurring service alerts, or other messaging programs. Separate consent will be obtained for distinct messaging programs that require enrollment.

Consent is not a condition of purchase. You may contact Metrolink by telephone or through our Contact Support instead.

Message Frequency and Charges

Message frequency varies based on your conversation and the follow-up needed to address your inquiry.

Message and data rates may apply. Contact your wireless provider for details about your plan and applicable charges.

Opting Out

Reply STOP to opt out. You may receive a final message confirming your opt-out. After opting out, you will no longer receive messages through this customer service texting program unless you provide consent again.

For continued assistance after opting out, call (855) 773-1014 or visit our Contact Support.

Help and Assistance

Reply HELP for assistance. You may also call (855) 773-1014 or visit our Contact Support.

Availability and Delivery

Text messaging responses are subject to customer service availability. Response times may vary depending on inquiry volume and the nature of your request.

Message delivery may be delayed or unavailable because of wireless coverage, carrier restrictions, technical issues, or other circumstances. Delivery and immediate responses are not guaranteed.

Safety and Emergencies

For non-emergency safety or security concerns, contact Metrolink’s Security Operations Center at 866-640-5190.

For an emergency, call 911. Do not rely on customer service text messaging for emergency assistance.

Privacy

Your use of this service is subject to the Metrolink Privacy Policy, including its provisions concerning SMS data.

Please avoid sending passwords, payment card information, or other sensitive personal information by text message.

Changes to These Terms

Metrolink may update these terms as the service changes. Updated terms will be posted on this page with a revised effective date. Any messaging program requiring separate consent will continue to require that consent.

Contact Us

Metrolink Customer Service
Call or text: (855) 773-1014
Contact Support
Privacy Policy