Customer Support
CALL OR TEXT US
Text RIDERS to (855) 773-1014 to opt in to Metrolink’s SMS/MMS customer support service. This service is used solely to respond to customer-initiated inquiries and provide follow-up assistance related to those inquiries.
By initiating a text conversation, you consent to receive SMS/MMS responses from Metrolink (Southern California Regional Rail Authority) related to your inquiry, including any necessary follow-up messages. Message frequency varies based on your conversation. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. Consent is not a condition of purchase.
Texting customer service does not subscribe you to marketing messages or other messaging programs. Any separate messaging program will require separate consent.
Hours:
Monday-Friday
6AM-10PM
Saturday-Sunday
6:30AM-8PM
If you need to report a non-emergency safety concern, call or text (866) 640-5190 available 24-7.
If you need to report an emergency, dial 911 or contact your conductor.
For more information about our Text Messaging feature click here.
Speech and hearing impaired customers please call: (800) 698-4833
Email Us
If you have a question or a comment, simply fill out the fields under the Feedback Form link below. Be assured that all feedback is documented then forwarded to the appropriate department(s) for investigation and corrective measures are implemented for any identified issues.
Visit Us
Get face-to-face with a representative.
Metrolink Information Center
800 N. Alameda St.
Los Angeles, CA 90012
Hours:
Monday-Friday
6:30AM-6:30PM