FAQ

You can find real-time Metrolink train status updates:

• Weekdays: 4:00 a.m. – 11:30 p.m.

• Weekends: 6:00 a.m. – 11:00 p.m.

These updates reflect changes of 10 minutes or more to scheduled service.
Get updates:

• Visit Metrolink Alerts

• Subscribe to alerts via text or email

• Use our Train Tracker tool for live status

• Call or text Customer Service at 800-371-5465 (LINK), available:

  • Mon–Fri: 6:00 a.m. – 10:00 p.m.

  • Weekends/Holidays: 6:30 a.m. – 8:00 p.m.

  • Recorded info available 24/7

• Check station displays and announcements for real-time updates

Metrolink’s Quality Service Pledge ensures you’ll reach your destination even in case of service interruptions or major delays.

Lost an item? Contact Metrolink's Lost & Found:

• Call or text: 800-371-5465

  • Mon–Fri 6:00 a.m. – 10:00 p.m.

  • Weekends/Holidays 6:30 a.m. – 8:00 p.m.

• Pickup: L.A. Union Station, West Portal Ticket Office

  • Open Mon–Fri, 6:30 a.m. – 6:30 p.m.

  • Appointments available outside of hours

  • Photo ID required

• Items unclaimed after 30 days are donated

Note: Metrolink is not responsible for lost or stolen items.

Metrolink trains and stations are fully accessible for passengers with disabilities:

• Every train car includes accessible restrooms and water fountains

• Personal Care Attendants ride free with a qualifying rider. Learn more.

• Service animals are welcome. Learn more.

• Reduced fares available with valid proof of eligibility

For assistance, call or text 800-371-5465 (LINK) or TTY 800-698-4833.

Need assistance getting around L.A. Union Station?

Passengers requiring assistance traversing the pedestrian ramps at L.A. Union Station can request Amtrak Red Cap service, which provides accessible cart transport to and from the Metrolink boarding areas.

To request Red Cap service:

• Call or text Metrolink at (800) 371-5465 (LINK), or

• Call Amtrak Red Cap directly at (213) 688-1224

No. LA Metro (L.A. County Metropolitan Transportation Authority) operates buses, subways (B & D Lines), and light rail lines (A, C, E, and L Lines). Visit metro.net for Metro info.

Metrolink operates regional commuter trains across seven lines in Southern California.

Metrolink fares include free transfers to LA Metro buses, subways and light rail lines.

Yes! Bikes are welcome onboard:

• All train cars: Space for 3 bikes, secured with Velcro straps

• Designated Bike Cars: Hold up to 9 bikes, marked with a yellow decal

Important guidelines:

• Bikes must be clean and safe

• No gas-powered or 3-wheeled bikes

• Space is first-come, first-served

• Conductors may request you to move or wait for the next train

Metrolink tickets are NOT valid for bikes on Amtrak Pacific Surfliner trains. You must reserve a bike slot with Amtrak directly if riding with your bike.

Learn more about Metrolink's Bike Cars.

Not currently. Wi-Fi is not offered onboard Metrolink trains at this time.