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Refunds

Metrolink tickets and passes are non-refundable and non-replaceable. However, refund requests are considered on a case-by-case basis, under certain conditions:

  • Verified Ticketing Vending Machine (TVM) malfunctions that cause monetary loss.
  • Other verified circumstances that are beyond a customer’s control (i.e., medical reasons, loss of employment, and stolen property).

March Monthly Pass Credit/Refund Policy – COVID-19 Due to the developments around the coronavirus we are relaxing our Monthly Pass cancellation policy. If you did not at all use your monthly pass in March, we will issue a full refund. If you did use your pass for part of the month, we will provide you with a prorated credit for future use on our system that will be valid through December 31, 2020. If you would like a credit or a refund, please submit your request below.

CORPORATE PARTNER PROGRAM
Please contact your Employee Transportation Coordinator (ETC) for more information.

Lost or damaged fare media is non-refundable.

Note: Compensation for service disruptions are issued for qualifying delays under the Quality Service Pledge.

Refund Requests are subject to the following conditions:

  • If you are requesting a refund for a paper ticket or pass, you must submit the original ticket to Metrolink to be considered. Mailing instructions are in the Paper Ticket Refund Request Form (see below). Copies are not accepted and may result in the denial of your request.
  • Refunds are prorated beginning on the date of ticket purchase.
    • Paper ticket refunds are prorated through the postmark date on the envelope containing the pass.
      • Monthly passes are fully refundable if the request and original pass are postmarked before the first of the month printed on the pass.
    • Mobile ticket refunds are prorated through the date the request was submitted via the Mobile Ticket Refund Request Form, or the date of last use, whichever is later.
    • Proration for Regular, Student, Youth, and Military passes is calculated using weekday round-trip fare for the fare type between the stations printed on the pass.
    • Proration for Senior/Disabled/Medicare passes is calculated using the 25% discount applied to the pass.  
  • Transit subsidies and Corporate Quick Card purchases are not refundable.  

REFUND REQUEST PROCEDURE

If you purchased a paper ticket or pass, submit a request through the Paper Refund Request Form:

Paper Refund Request Form

If you purchased a mobile ticket or pass, submit a request through the Mobile Refund Request Form:

Mobile Refund Request Form

For additional information regarding refunds, please call 800-371-LINK (5465).