Metrolink Arrow service will begin on Monday, October 24, 2022. 

Yes. Metrolink’s outbound San Bernardino Line trains, except for the Metrolink Express trains, will terminate at the San Bernardino-Downtown Station. If you would like to continue your travel to any of the four new stations along the Metrolink Arrow corridor, you must transfer from a Metrolink train to a Metrolink Arrow DMU train at the San Bernardino-Downtown Station. (Note: Even though you are changing trains, you only need to purchase one ticket to cover your complete travel itinerary.)

San Bernardino Line Express trains 381 and 382 will operate through the Arrow corridor; however, along that corridor they only stop at the Redlands-Downtown Station. At this station, the Metrolink Express trains do not share a platform with the Arrow DMU trains and will arrive and depart from the north platform adjacent to the parking structure.

No. The Metrolink Express trains operate to and from the Redlands - Downtown station.

Yes, the Metrolink Arrow service will have a conductor on board.

Arrow trains run daily from 5 a.m. to 9 p.m. – every 30 minutes early morning and evening and every 60 minutes mid-morning to mid-afternoon. Please see the Arrow schedule by clicking here.

Yes. Metrolink Arrow trains will display as part of the San Bernardino Line on the Train Tracker/Where’s my Train tool.

Yes. If you lose an item on a Metrolink Arrow train, please call or text 800-371-5465 (LINK) to make a report.

Service advisories and updates are posted on the Metrolink website under San Bernardino Line advisories. Also available are the station messaging system and twitter feeds at @MetrolinkSB and @MetrolinkArrow. 

Until the Quiet Zone is approved, early-morning and late-night Arrow trains will not operate as a courtesy to the San Bernardino and Redlands communities.

Monthly Passes are sold from the 25th of the current month to the 14th of the new month. Information about Metrolink Arrow tickets and passes is available here.

No. Riders only need to purchase a single ticket for travel between any Metrolink station and the Arrow station. Not only is purchasing one ticket easier, but it is also cheaper. If you were to buy separate tickets, the total cost of your trip would be higher than purchasing one ticket.

No. Tickets and passes must be purchased before boarding from a station ticket machine or from the Metrolink Mobile App. Details about purchasing tickets are available here.

Yes. The $10 Weekend Day Pass is valid system-wide, including travel on the Metrolink Arrow service.

San Bernardino - Downtown: Yes, parking is free for Metrolink passengers

San Bernardino - Tippecanoe: there is no parking available

Redlands - Esri: there is no parking available

Redlands - Downtown: Yes, parking is free for Metrolink passengers

Redlands - University: Yes, parking is free for Metrolink passengers

Yes, there is a roving security patrol between the new Metrolink Arrow stations, while there are active security cameras and personnel monitoring the platforms at all times. If you experience any non-emergency safety concerns, please call or text Metrolink’s Security Operations Center (866) 640-5190. If you observe violent behavior or other criminal or threatening acts that could endanger life and property – please Dial 911.

For parking details, please visit the station pages:

San Bernardino - Downtown

San Bernardino - Tippecanoe

Redlands - Esri

Redlands - Downtown

Redlands - University

Yes. OmniTrans will provide bus connections. OmniTrans will launch SB Connect shuttle service on October 24, 2022 between the San Bernardino - Downtown station and downtown San Bernardino destinations. SB Connect will meet all weekday Arrow trains between 6 am - 7 pm. For OmniTrans schedule details click here.

No. There are no bathrooms available at any of the new Metrolink Arrow stations. San Bernardino - Downtown station does have bathroom facilities available.

Yes. There are digital scrolling message boards, information monitors and audio public address systems at the Metrolink Arrow stations.

Yes. The Redlands - Downtown and Redlands - University stations have two platforms. However, the San Bernardino - Tippecanoe and Redlands - Esri stations only have one platform.

Each station has printed information posted in a display case. Also, track assignment information is communicated on digital message boards, monitors, and through the audio public address system. Also, Metrolink Arrow trains are on the Train Tracker, which also shows the track assignment.

No. However, each station has a Passenger Information Telephone that connects directly to Metrolink's customer service center. In case of emergency, emergency phones are also available that connect riders to the local police department.

Yes. Storage locations are located directly next to the doors as you enter the train and are shared with bikes and wheelchairs, so capacity may vary. Luggage racks are also available on the Metrolink Arrow trains.

Yes, you can bring your bike on board. There are bike racks for up to 12 bikes on the Metrolink Arrow trains. Storage areas are located directly next to the doors as you enter the train and are shared with wheelchairs, so capacity may vary. The bike hooks on the top of the storage areas accommodate tires 2.6 inches (65.8mm) wide, and bike rails on the bottom accommodate tires 2.0 inches (51.4mm) wide.

No. The Metrolink Arrow trains do not have bathrooms.

No. There is currently no wi-fi on the Metrolink Arrow trains.

No. There are no electrical outlets on the Metrolink Arrow trains, however, there are USB charging ports at all seating locations.

Yes. Platforms are designed for level boarding at all Metrolink Arrow station platforms, so no ramp is required for boarding. Also, there is ADA-accessible seating directly next to the doors as you enter the train.

No. There is no quiet car or designated area on the Metrolink Arrow trains.

Large pets are prohibited on Metrolink and Arrow trains. Small pets are permitted if enclosed in a properly ventilated carrying cage that can be stored under the seat or on a passenger’s lap.

Service animals are permitted on trains. A service animal is any guide dog, signal dog, or another animal individually trained to work or perform tasks for a person with a disability.

No. Food or beverages are not allowed on Metrolink Arrow trains.