FAQ

Metrolink train status updates are available via Twitter Monday through Friday, 4:00 a.m. to 11:30 p.m., and Saturday and Sunday, 6:00 a.m. to 11:00 p.m. Updates include trains status changes that affect the published schedules by 10 minutes or more. 

For Metrolink general and all train information, follow @Metrolink 

For Metrolink's Antelope Valley Line, follow @MetrolinkAV 

For Metrolink's Inland Empire-Orange County Line, follow @MetrolinkIEOC 

For Metrolink's Orange County Line, follow @MetrolinkOC 

For Metrolink's Riverside Line, follow @MetrolinkRIV 

For Metrolink's San Bernardino Line, follow @MetrolinkSB 

For Metrolink's Ventura County Line, follow @MetrolinkVC 

For Metrolink's 91/PV Line, follow @Metrolink91 

You may also call or text Metrolink’s Customer Service Center at (800) 371-5465, Monday through Friday, 6:00 a.m. to 10:00 p.m., and weekends and holidays 6:30 a.m. to 8:00 p.m. Recorded information is available 24-hours a day. 

Most stations have digital information boards with audio announcing train status updates in addition to other service and safety messages. 

Click here to visit Metrolink’s Train Tracker for real-time train information.  

Yes. We pledge to get passengers to their destination station if there is a service interruption or significant delay. Please click here to see Metrolink’s Quality Service Pledge. 

Yes, however Metrolink is not responsible for lost or stolen personal belongings on the trains or on the platforms.  

To inquire about a lost item, please call or text Metrolink’s Customer Service Center at (800) 371-5465, Monday through Friday, 6:00 a.m. to 10:00 p.m., and weekends and holidays 6:30 a.m. to 8:00 p.m.  

To pick up an item, please visit the Metrolink Ticket Office in the West Portal of L.A. Union Station. The office is open Monday through Friday, 6:30 a.m. to 6:30 p.m. Outside of these hours, please call or text the Customer Service Center to request an appointment. A photo ID is required to claim found property. Unclaimed items are donated to charity after 30 days. 

Yes. Metrolink trains and facilities are fully accessible to persons with disabilities. Each train car is equipped with an accessible restroom and water fountain. Personal Care Attendants are fare-exempt when riding with a passenger using a Senior/Disabled/Medicare ticket or Access pass. Service animals are welcome. Please click here for more information on riding Metrolink with a service animal.   

With proof of eligibility, riders with a disability are entitled to reduced fares. For more information, please call or text (800) 371-5465, or (800) 698-4TDD (4833) for hearing or speech impaired. 

No. Metro, the Los Angeles County Metropolitan Transportation Authority operates buses, subways (B (Red) and D (Purple) lines), and light rail (A (Blue), C (Green), E (Expo) and L (Gold) lines). For more information about Metro service, please visit metro.net.

Metrolink is a separate agency that operates train service on seven regional lines: Antelope Valley, Inland Empire-Orange County, Orange County, Riverside, San Bernardino, Ventura County, and 91/Perris Valley.

Metrolink is a rail system that operates commuter trains in the six southern California counties of San Bernardino, Riverside, Ventura, Orange, Los Angeles and North San Diego to Oceanside. Amtrak is the National Passenger Railroad that operates passenger trains across the United States. 

In September 2002, Metrolink and Amtrak introduced Rail 2 Rail® Program. As part of Rail 2 Rail®, Metrolink monthly pass holders may travel on most Amtrak Pacific Surfliner trains or buses within the station pairs of their pass, at no additional charge. Travel does NOT include the Coast Starlight or Southwest Chief trains. Please click here for more information on the Rail 2 Rail® Program. 

In April 2022, Metrolink and Amtrak partnered to offer codeshare train service along the Ventura County Line. This partnership allows all Metrolink ticket and pass holders to travel on specific Amtrak Surfliner trains within the station pairs of their pass. Please click here for more information about codeshare trains. 

Please click here for Metrolink and Amtrak Surfliner train schedules. 

Yes, bicycles are allowed on Metrolink trains. There is room for three bicycles in all train cars and they must be secured in the Velcro straps, which are located on the first level at the end opposite the restroom. In addition, Metrolink Bike Cars are designed to hold 9 bikes on the lower level and are visible by a yellow decal on the side of the train car. 

At the conductor’s discretion, if space is not available, the conductor may require a bicyclist to relocate the bike to a different car or wait for a later train. Please remember that Metrolink is a first come, first-served system. Conductors may request but cannot force already seated passengers to relocate to other vacant seats. 

Bikes must be clean and free of projections that could cause damage to other riders or the train. 

Gas-powered and 3-wheeled bikes are not allowed. 

Customers with a Metrolink ticket or pass cannot bring bicycles on board Amtrak Pacific Surfliner trains. Cyclists require a bicycle reservation, which is complimentary with paid Amtrak tickets. Amtrak tickets and bike reservations can be obtained by visiting Amtrak.com, at Quik-Trak ticketing machines, from station ticket agents, or by calling 1-800-USA-RAIL.

Not at this time.