New Ticket Machines
New touch-screen ticket machines have been installed at all Metrolink stations. The new machines are user-friendly more reliable and make purchasing tickets more convenient.
There are a number of new features for customers when using the new ticket machines. Each is equipped with English and Spanish language options and are ADA compliant with voice enabled technology and braille keypads. Tickets can be purchased with cash, credit and debit cards, Corporate Quick Cards and promotional codes. In the near future, transit vouchers will be accepted for payment as well as Apple Pay, Samsung Pay and Google Pay adding a touchless pay option.
HOW TO BUY A TICKET
Step 1. Tap “Buy Tickets”
Step 2. Choose your ticket type
The new ticket machines still offer the same ticket types you enjoy.
Step 3. Choose your destination
Enter or select your destination station with just one tap.
Step 4. Select your departure date and ticket quantity
Step 5. Pay for your ticket
New ticket machines accept cash, credit and debit cards, and promotional codes for payment. In the near future, Apple Pay, Samsung Pay, Google Pay, and transit vouchers can be used to purchase tickets.
Enjoy your ride!
All Metrolink tickets purchased allow free transfers on select bus and rail lines. Visit metrolinktrains.com/connections for a list of participating providers.
FREQUENTLY ASKED QUESTIONS
Metrolink is committed to keeping our customers first. The Metrolink Board of Directors prioritized the replacement of the older ticket machines as they were outdated, unreliable and a source of frustration for our riders. The new ticket machines are more reliable and user-friendly and provide additional convenience and time savings.
No. Metrolink ticket prices have not changed with the new ticket machines.
The new machines accept Visa, MasterCard, American Express, Discover, Diners Club, JCB, debit cards, Corporate Quick Cards, promotional codes, and cash in $1, $2, $5, $10, $20, $50, $100 bills. In the near future, using transit vouchers for payment will be an option as well as a new touchless pay option
Yes. Just like on the old ticket machines, the new machines allow purchasers to make split payments between cash and card but not between two cards.
Yes. The new machines give coins and vouchers for change. In the near future, if you receive a voucher, you will be able to redeem your voucher towards a ticket/pass purchase at the new ticket machine. For now riders can redeem vouchers at Los Angeles Union Station Metrolink ticket windows, online by filling out the Voucher Reimbursement Form located at: metrolinktrains.com/voucher/ or by calling 877-693-5217.
Yes. As of May 12, 2020, every Metrolink station has a new ticket machine.
Simply scan the QR code printed on the front of your ticket at Metro Rail Stations for a seamless transfer. Should you have any issues at Metro Rail Station, please contact the Help Phone. For Metro bus service and for Metrolink service, please show the bus operator your Metrolink ticket for inspection.
Yes. The Metrolink App is still the most convenient way to buy a Metrolink ticket. The App is available in the Google Play or the App Store.
Yes, you can use the Corporate Quick Card on the new ticket machines. A new feature for CQC users is the ability to swipe the card versus typing in 14-diget code. This new feature is convenient and saves time.
Yes. The future-dated ticket feature is available on the new ticket machines allowing for purchase of future-dated tickets up to 365 calendar days in advance of your travel date.
No, you cannot purchase Amtrak tickets through Metrolink Ticket Machines.
Yes. Choose Flyaway/LAX as your destination station option on the new ticket machine screen to purchase a Metrolink ticket with transfer to the Flyaway shuttle service.
Yes, you can still use promotional codes with the new ticket machines.
Yes. The new ticket machines have the added features of voice enabled technology and braille keypads.
Please make purchasing decisions wisely as Metrolink tickets are nonrefundable.